Customer Retention Specialist

• Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner
• Implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions with Senior Leaders
• Drive strong collaboration with Client Value Managers and our Center of Excellence partners
• Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges and implement solutions
• Drive constant improvement and renovation/innovation of processes and tools

Senior Manager, Retention Programs

• Process all MACD requests (upgrades, downgrades, disconnects, etc)
• Use Retention and Saves skills to retain and win back Business Services customers who are downgrading or disconnecting services
• Meet renewal quota and minimum customer support metrics while performing MACD functions
• Field inbound calls from customers who want to disconnect services and review package for right size opportunities
• Place outbound calls to customers who are up for contract renewal and attempt to retain their business
• Assess churn risk for existing business subscribers and target for retention efforts
• Evaluate and maintain open opportunities via software application/database to track potential customers within the WOW! service area
• Work with existing business customers to analyze their business strategy and future growth plans/initiatives
• Build relationships and negotiating contract terms and rates for existing customers
• Accurately complete paperwork associated with each customer order and/or request
• Maintain retention quotas and tracking daily activity

Business Retention Specialist

• As a Clinical Retention Specialist, support customer retention through high-impact education and clinical consultation.
• Conduct proactive outreach to assess satisfaction and resolve concerns.
• Collaborate with internal teams and healthcare providers to enhance regional engagement strategies.
• Accurately document customer interactions and review engagement data to identify trends.
• Maintain current clinical licensure and CDCES certification to ensure compliant, accurate guidance.

Customer Retention Specialist jobs in Florida

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Senior Manager, Retention Programs

Business Retention Specialist

Clinical Retention Specialist – South Region