Customer Retention Specialist

• Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner
• Implement programs ensuring Gartner’s retention and growth strategy
• Create scalable action plans and lead presentations in planning sessions with Senior Leaders
• Drive strong collaboration with Client Value Managers and our Center of Excellence partners
• Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges and implement solutions
• Drive constant improvement and renovation/innovation of processes and tools

Senior Manager, Retention Programs

• Support the development and activation of Priceline's VIP loyalty program, translating strategic direction into organized plans and coordinated action across marketing, product, and technology.
• Architect retention and loyalty strategies in close partnership with the broader marketing team, then translate them into clear, executable briefs for our messaging operations team to bring to life across email, push, SMS, and in-app channels.
• Develop strategy docs and requirements that product and technology partners can build against.
• Collaborate with product managers across the Re-engagement and Trip Management & Loyalty portfolios to ensure marketing strategy is prioritized and reflected in roadmap decisions.
• Maintain and evolve customer lifecycle frameworks and segmentation inputs that inform how we engage customers across their journey.
• Identify, evaluate, and pilot AI-powered tools and automation workflows that increase the team's speed, personalization capability, and output quality.
• Build repeatable systems that reduce manual effort across campaign development, briefing, and performance summarization.
• Champion AI adoption within the team and contribute real marketing use cases to Priceline's enterprise AI strategy.
• Support Customer 360 initiatives by translating customer data into actionable insights that inform retention, loyalty, and growth strategy.
• Represent marketing needs in how customer data is structured, surfaced, and activated with data and product partners.
• Contribute to personalization and recommendations initiatives from a marketing strategy perspective.

Senior Retention & Loyalty Specialist

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas assigned for a defined geographic region.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).

Customer Retention Specialist jobs in Connecticut

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Senior Manager, Retention Programs

Senior Retention & Loyalty Specialist

Senior Clinical Retention Specialist – North (MA, NY, PA, NJ, ME, CT, RI, NH, VT)