Customer Retention Specialist

• Retain customers and revenue through phone and email support
• Respond to customer inquiries and challenges
• Work with Production to move customers through the implementation process
• Work with Billing to answer customer inquiries about pricing
• Mark customers Cancelled or Saved in the system
• Organize and request credits/refunds when appropriate

Retention Specialist

• Retain customers and revenue by responding to inquiries through phone and email
• Demonstrate steps to address customer challenges
• Express best practices and company philosophy for customer satisfaction
• Work with Production to assist customers through implementation and website launch
• Work with Billing to answer inquiries about pricing and product value
• Manage customer calls and correctly mark customer status in the system
• Request credits/refunds appropriately

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Retention Specialist

Retention Specialist