Customer Advocate

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
• Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
• Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
• Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
• Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
• Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
• Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

Customer Success Advocate

• Serve as a Customer Success Manager supporting Critical Connect/Wave PTX clients to maximize usage, value, and product satisfaction.
• Partner with customers to promote their full adoption of Motorola products and services.
• Ensure their desired outcomes are clearly documented, understood, and realized.
• Work closely with Support and Onboarding teams to ensure clients are set-up for success.
• Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues.
• Develop and implement strategies to minimize client churn.
• Drive adoption, outcomes, and annual recurring revenue and map out a customer retention strategy.

Customer Success Advocate – Critical Connect, Wave PTX

• Responsible for developing detailed work plans, schedules, project estimates, resource plans, and status reports
• Provide technical and analytical guidance to the project team
• Analyzing and documenting requirements by liaising with a range of users in the organization
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables
• Primary focus is on day-to-day execution of deliverables
• Demonstrates ability to apply understanding of concepts in complex situations and to guide others

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Customer Success Advocate

Customer Success Advocate – Critical Connect, Wave PTX

Lead Client Advocate, Technology Delivery Manager