Customer Advocate

• Primary relationship owner for one or more practice clients
• Ensure all RCM work is getting done and done well
• Conduct weekly dashboard review and coordinate with the offshore team
• Create and maintain client support documentation
• Act as the communication bridge between the client's teams and the RCM Specialists

Revenue Cycle Management, Client Champion

• Facilitate expedient and accurate resolution to client inquiries/issues/concerns
• Coordinate any special Benefit Administrator requests
• Manage, follow-through, and resolve all client inquiries, issues, and concerns
• Develop and maintain customized reporting requests from clients
• Submit and provide all necessary data for amendments/revisions
• Develop and maintain excellent working relationships with internal departments
• Maintain a comprehensive knowledge of the Absence Management product
• Act as back-up for the CRE/Sr. CRE on the assigned block of business
• Maintain complete documentation of all activities in Salesforce
• Identify and drive continuous improvements
• Analyze trends and perform root cause analysis
• Escalate issues with root cause analysis to inform overall strategy
• Recommend innovative ideas that can drive growth

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Revenue Cycle Management, Client Champion

Senior Client Advocate