Customer Advocate

• Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
• Order and inventory management based on forecast and other modeling
• Manage on time and in full shipments
• Project management for our external customers (developing new business with existing customers)
• Achieve all goals associated with cash flow for GPI as associated for their account
• Goals include accounts receivables and working capital management
• Participate in Lean Sigma projects and deploy continuous improvement initiatives
• Develop strong relationships with internal and external customer contacts
• Liaison between GPI and our customer on all aspects of account management
• All other duties as assigned

Customer Advocate II

• Assist clients and their employees with various benefit questions
• Handle incoming phone calls and emails
• Work under the direction of the Account Manager
• Coordinate client events such as health fairs and wellness meetings
• Complete annual benchmark reports and employee survey reports

Client Advocate

• Responsible for high-level relationship management for one or more assigned clients that are strategic to Dark Matter Technologies.
• Serves as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of client relationship.
• Identifies areas where continuous improvements can be applied.

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Customer Advocate II

Client Advocate

Relationship Manager II, Client Success Advocate