Conversion Rate Optimizer

• Design, develop, and execute large-scale data migration and conversion plans into Fiserv products using SQL Server and ETL tooling.
• Build and maintain highly custom database solutions and reusable tooling to support product integrations and enterprise data needs.
• Serve as primary escalation point for go-live events, troubleshooting, incident response, and post-go-live resolution designs.
• Collaborate directly with internal and external stakeholders to gather requirements, size efforts, and translate business needs into technical designs.
• Evaluate, size, and recommend technology components (software, hardware, storage) for database management systems and application databases.
• Participate in hiring and occasionally manage project staffing allocations and work-hour approvals.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

ETL Data Conversion Analyst

• Manage and execute the full data conversion lifecycle for Workday HCM and Financials, from planning through go-live
• Lead data mapping sessions and oversee transformation and load activities across HCM and Financials functional areas
• Coordinate tenant builds, conversion cycles, and load sequencing in alignment with the overall project plan
• Partner closely with functional leads to validate converted data and support testing and remediation
• Identify, track, and resolve data quality issues; escalate risks and dependencies as needed
• Guide clients and internal teams on data readiness, cleansing requirements, and conversion timelines
• Maintain conversion documentation, trackers, and status reporting
• Lead reporting design activities by gathering and translating stakeholder reporting requirements into effective reports and dashboard solutions
• Facilitate and participate in report design sessions, ensuring alignment with conversion decisions, functional design, and downstream analytics needs
• Lead the development and prioritization of new dashboards, reports, and analytics
• Oversee report-based validation and reconciliation to ensure converted data supports operational and analytical reporting
• Guide teams on Workday reporting best practices and available platform capabilities
• Troubleshoot report-related issues and drive resolution in partnership with functional and technical teams

Workday Data Conversion Manager

• Coordinate and execute system conversion activities with precision, ensuring data integrity and alignment with project timelines
• Analyze and map data between source systems and target platforms, identifying discrepancies and resolving issues proactively
• Perform data validation, reconciliation, and quality assurance testing throughout all conversion phases (pre-conversion, conversion, post-conversion)
• Troubleshoot and resolve conversion-related issues; escalate complex problems when appropriate
• Document conversion processes, mappings, reconciliation results, and testing outcomes for compliance and future reference
• Provide post-conversion support to internal teams and clients to ensure a smooth operational transition
• Collaborate with partners to define conversion requirements, establish milestones, monitor progress, and validate results
• Manage configurations within the Fiserv Optis Platform, Decision Quest (DQ) logic, and Rewards structures
• Maintain a deep understanding of system functionality, data structures, and integration points across the Fiserv ecosystem
• Manage inserts and messaging by building and testing requirements through Fiserv PCF, PCS, and DQ
• Own the setup, testing, and ongoing maintenance of settings within PCF
• Own the setup and ongoing maintenance of decision logic criteria within DQ
• Manage the setup and testing of Rewards structures using Fiserv DMM tables and Rule logic
• Identify opportunities to streamline conversion processes, optimize workflows, enhance automation, and improve integration efficiency
• Ensure all work adheres to company policies, regulatory standards, and financial industry best practices
• Lead Fiserv-related projects by coordinating testing, validation, and implementation with internal stakeholders
• Support configuration updates, integration enhancements, and cross-functional operational initiatives
• Perform other duties as assigned

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ETL Data Conversion Analyst

Workday Data Conversion Manager

Senior Conversion Analyst