Content Marketing Manager

• Content Planning
• Execution
• Community Management
• Trends Analysis & Recommendations
• Collaboration

Content Specialist

• Ensure the accuracy, consistency, and readability of all content in assigned subject areas.
• Edit a variety of deliverables for style, tone, grammar, branding, and audience while ensuring that content adheres to each client’s unique preferences and requirements.
• Develop and edit content to published specifications.
• Work closely with teammates across disciplines to polish and finalize deliverables, including verifying substantiation, requesting permission to cite third-party resources, and identifying missing/incorrect content in templated materials.
• Identify essential information and key takeaways within content and verify that any key claims include appropriate substantiation.
• Review content for AI writing artifacts and red flags and edit to use more natural language while preserving the essential information.

Editor, Technical Marketing Content

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Property Adjuster – Coordinated Contents

• Supports the onboarding, execution, and lifecycle management of Citigold digital knowledge content.
• Owns and maintains knowledge articles that serve as the authoritative record of truth for how to execute processes and service Citigold clients.
• Coordinates the creation, review, update, and decommissioning of knowledge content in partnership with cross‑functional teams.
• Executes content onboarding efforts for new articles and major updates, working closely with management and cross‑functional teams.
• Reviews, edits, and publishes knowledge content to ensure accuracy, execution clarity, usability for the frontline, and adherence to established standards and templates.
• Applies a structured change management approach to content updates driven by product launches, policy changes, process enhancements, and field feedback.
• Executes within established governance frameworks while partnering with leadership on prioritization and escalation of risks or issues.
• Produces reporting and metrics on content status, review cycles, backlog, and change throughput for leadership visibility.
• Supports audits, exams, and issue remediation efforts related to knowledge content as a coordinator and subject matter resource.

Content Marketing Manager jobs in Montana

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Content Specialist

Editor, Technical Marketing Content

Property Adjuster – Coordinated Contents

Senior Knowledge Content Analyst, Assistant Vice President