Content Marketing Manager

• Translate and manage communication with Korean-speaking clients and internal stakeholders.
• Actively engage with and grow the Korean contributor community.
• Fulfill client requests with a strong focus on quality and customer satisfaction.
• Provide structured feedback on product issues to support continuous platform improvement.
• Lead recruitment efforts to expand and strengthen the Korean contributor base.
• Conduct Korean language quality assurance to uphold content standards.
• Participate in meetings and calls, providing interpretation support as needed.

Korean Content Operations Specialist

• Responsible for leadership and overall management of the Client relationship one or multiple accounts
• Primary contact to the Client's senior marketing team
• Drives long-term business growth targets and has accountability for the budget and planning
• Definire e guidare la strategia di New Business della casa di produzione POP
• Identificare, sviluppare e chiudere nuove opportunità commerciali
• Lavorare in sinergia con le altre unit del gruppo Havas per sviluppare offerte integrate
• Tradurre le esigenze dei clienti in soluzioni concrete (video, shooting, contenuti digitali, motion, social content ecc)
• Presidiare attivamente il mercato, intercettando trend, nuovi formati e opportunità di crescita
• Contribuire alla definizione di pricing, marginalità e posizionamento dell’offerta
• Garantire un allineamento continuo con team di produzione e creativi per assicurare qualità dell’offerta e sostenibilità operativa
• Contribuire alla strutturazione di processi commerciali (pipeline management, forecasting, reporting ecc)
• Rappresentare POP in occasioni di networking, eventi e pitch.

Head of New Business – Audio/Video, Content Production

• Own the product roadmap for catalog tools, including ingestion pipelines, metadata editors, quality control dashboards, and rights attribution interfaces, prioritizing features based on impact and feasibility.
• Design and iterate on AI-assisted workflows that help our editorial and operations teams process, enrich, and validate music metadata at scale.
• Collaborate closely with engineering, data science, and content operations to define requirements, write specs, and ship product improvements in fast cycles.
• Identify bottlenecks in catalog workflows through data analysis and direct user research with internal teams (editors, rights managers, curators).
• Experiment with and integrate LLM-based tools, prompt engineering, and automation into catalog product features, staying ahead of what AI can do in this space.
• Monitor key catalog quality and operational KPIs, using data to drive decisions and communicate progress to stakeholders.
• Work with partner-facing teams to understand how catalog data quality impacts downstream integrations with Musixmatch partners.
• Contribute to defining best practices for AI-first product development within Musixmatch.

Product Manager, AI & Content Operations

• Monitor client environments and ensure content workflows are running smoothly
• Support content editing and quality assurance (QA) processes
• Assist in managing and tracking requests through Jira (Atlassian)
• Monitor, triage, and assign daily content escalations and incoming requests (internal and external)
• Track and update the status of ongoing requests to ensure timely resolution
• Support the use of AI tools and automation to improve operational efficiency
• Provide regular status updates to the Operations and Service Management teams
• Assist the Community Operations team in organizing and prioritizing client requests
• Communicate requests, updates, and priorities to relevant stakeholders
• Contribute to identifying and suggesting process improvements
• Support project coordination activities across the broader team

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Korean Content Operations Specialist

Head of New Business – Audio/Video, Content Production

Product Manager, AI & Content Operations

Content Operations Intern