Content Marketing Manager

• Monitor incoming official queues; execute data entry, record intake logging, vital metadata tracking, and priority routing across ICCT, ECMM, and CoRe platforms.
• Review draft correspondence and official responses for government review.
• Manage routine text, file, and link updates across internal SharePoint collaborative sites (Correspondence and FACA portals) to align with strategic frameworks, manuals, and handbooks.
• Validate and remediate newly created deliverables and digital content using approved accessibility checkers to ensure Section 508 compliance.
• Coordinate background tracking and folder documentation for the Federal Advisory Committee Act (FACA), including reviewing qualifications and committee performance records.
• Maintain, index, and organize the central repository of Standard Operating Procedures (SOPs), process maps, and document templates to facilitate rapid knowledge transfer and programmatic continuity.

Content & Compliance Analyst

• Support controlled correspondence tracking, routing, updating, status monitoring, and closure activities in Federal correspondence management systems.
• Support work involving ICCT, ECMM, CoRe, SharePoint-based collaboration, or comparable Federal correspondence, tasker, case-tracking, or content-management systems.
• Support public-inquiry workflow tracking and routing visibility using Government-approved systems and processes.
• Maintain content inventories, content maps, document libraries, metadata, version history, and content status trackers.
• Support content alignment between strategic documents, frameworks, tools, program activities, and internal SharePoint content.
• Support content updates to internal SharePoint sites under Government-designated permissions and approval workflows.
• Support data quality reviews, content validation, duplicate identification, source verification, and content owner tracking.
• Assist with Business Case and Analysis of Alternatives inputs by organizing source materials, data, assumptions, and backup documentation.
• Coordinate with project staff and Government stakeholders to resolve content, workflow, and system-navigation issues.
• Support Section 508-aware content posting by coordinating with the Technical Writer / 508 Specialist before publication or release.
• Prepare status updates, dashboards, logs, reports, and workflow summaries.

Content Systems Specialist

• Automating production, indexing, and validation processes to improve efficiency and accuracy
• Exploring the functionality and viability of automated solutions for content production
• Reviewing and fine-tuning a rule-based, text-derived automated indexing system
• Collaborating with management staff to analyze automated indexing data
• Suggesting and/or making changes based on feedback to facilitate continued and increased accuracy
• Engineering prompts, testing, and iterating across multiple LLMs
• Participating in ongoing QA and improvement of automated solutions

Content Automation Specialist

• Create content across blogs, social media, email, web, customer stories, and campaign assets.
• Support thought leadership initiatives with internal experts and leaders.
• Help develop research-driven content, reports, and industry insights.
• Contribute to website content and landing page optimization.
• Assist with content promotion and distribution across channels.
• Collaborate with Product Marketing, Revenue Marketing, Design, and other stakeholders.
• Leverage AI tools and modern content workflows to improve efficiency and scale.
• Monitor content performance and use insights to improve future programs.
• Maintain brand voice, messaging consistency, and editorial standards.

• Lead hands-on trainings and workshops to help government users get confident with ChatGPT.
• Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use.
• Help smaller government customers get onboard and drive their practical use of ChatGPT.
• Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs.
• Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base.
• You will capture all trainings and enablement sessions with customers and training feedback and will work with teams to identify where we need to pivot or hone our approaches.
• You will serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use.
• Be a point of escalation for customers having issues and getting them the support they need.
• Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities.
• Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey.
• Create delightful experiences and engagements for customers. You will actively match-make and draw insights from commercial, education and other practices and hone them for a government audience.
• Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions.
• Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated.

Content Marketing Manager jobs in District of Columbia

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