Content Marketing Manager

• Own and evolve the global HR knowledge content strategy aligned to AI-enabled HR service delivery and enterprise governance standards.
• Define and enforce content governance frameworks, including roles, ownership, review cycles, approvals, and retirement processes.
• Establish clear standards for content structure, taxonomy, metadata, and lifecycle management to ensure consistency across regions and HR domains.
• Ensure HR knowledge content is structured, simplified, and optimized for AI consumption, including conversational AI, digital assistants, and agentic workflows.
• Partner with AI, digital HR, and platform teams to improve AI response accuracy, relevance, and confidence through content optimization.
• Translate complex HR policies and processes into plain-language, employee-centric content that AI can reliably interpret and surface.
• Lead global content audits and assessments using defined quality and AI-readiness frameworks (e.g., clarity, accuracy, structure, metadata completeness).
• Identify duplication, gaps, and outdated content; drive consolidation and remediation efforts across HR knowledge repositories.
• Establish content health metrics and scorecards to measure effectiveness, usage, user satisfaction and AI performance impacts.
• Partner with HR Enterprise Services, HR Solutions, Compliance, Regional HR Service Delivery teams as well as cross-functionally (IT & Finance) to ensure globally consistent yet locally relevant knowledge content where applicable.
• Enable and coach distributed content owners and SMEs on AI-first content design principles, templates, and standards.
• Act as the central point of coordination for translation compliance, localization, and global rollout/governance of HR knowledge updates.
• Serve as the knowledge content lead working with HR knowledge platform owners for related systems (e.g., ServiceNow Knowledge, Ask HR).
• Collaborate with platform owners & HR Solutions to align content design with system capabilities and AI roadmaps.
• Support pilots and launches of new AI-driven HR experiences by ensuring content readiness and sustainability.

Global HR Content Senior Specialist

• Own and maintain country-specific HR knowledge content, ensuring alignment with global HR standards
• Create, review, approve, publish, and retire HR knowledge articles
• Coordinate timely updates to knowledge content following policy changes, regulatory updates, audit findings, or process changes
• Serve as a key HR contact for knowledge content related to HR policies, procedures, translations & AI Readiness Guidelines
• Perform regular knowledge audits and health checks to validate accuracy, compliance, and completeness of country-level HR content

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