Community Manager

• Plan, schedule, and distribute the firm’s content on Meta Business Suite (Instagram and Facebook), TikTok Studio, LinkedIn, and YouTube, 14 days in advance, ensuring consistency with the firm’s voice, tone, and brand guidelines.
• Design and implement the multichannel content strategy (social media, web, and other digital channels) aimed at driving conversions, building community loyalty, and strengthening the firm’s digital reputation.
• Lead content ideation for the creative team, documenting each idea (format, visual reference, target platform, and execution guidelines) and tracking it from concept through to published piece.
• Analyze social media trends, audience behavior, competitors, and industry best practices every 14 days to propose high-impact content.
• Follow up with the creative team (graphic designer and content creator) to ensure editorial deadlines are met, escalating any blockers or delays promptly.
• Monitor the most relevant metrics for each active social network, produce bi-weekly comparative reports, and implement data-driven improvements.
• Stay current on new features, algorithm changes, and trends on each platform, sharing key learnings with the team.

Bilingual Community Manager – English, Spanish

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
• Responding to comments and player queries in a timely manner.
• Creating engaging content for social media.
• Assisting the developer by forwarding them important information from all the issues you handle with customers.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Moderating discussions and comments following set community guidelines.
• Proactively suggesting new ways to grow and care for your community.
• Creating and updating corresponding documentation and reports as needed.

Freelance Community Manager, Chinese – Gaming

• Administrar y operar las redes sociales de las cuentas asignadas
• Ejecutar publicaciones y seguimiento operativo de contenidos
• Generar contenido ágil, oportuno y alineado al tono de comunicación de cada marca
• Detectar tendencias, oportunidades y conversaciones relevantes para capitalizar en social media
• Apoyar la ejecución de campañas y acciones digitales
• Escalar riesgos reputacionales o conversaciones sensibles de manera oportuna
• Hacer seguimiento a métricas básicas de social media como engagement, alcance, interacciones y crecimiento de comunidad
• Velar por la calidad de la ejecución, cuidando detalles visuales, redacción y ortografía
• Monitorear el desempeño del contenido para identificar oportunidades de optimización
• Crear y ejecutar parrilla de contenido
• Realizar producciones sencillas con celular para redes sociales

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Bilingual Community Manager – English, Spanish

Freelance Community Manager, Chinese – Gaming

Community Manager