Communications

• Lead Instructure's communications strategy across key markets in EMEA, Latin America, and Asia Pacific.
• Develop communications narrative and messaging pillars, and activate them across international markets.
• Integrate PR and communications into existing marketing strategies, and pioneer new, innovative ways to engage each market from a PR and communications perspective.
• Accountable to region-specific marketing leads to integrate communications campaigns and strategies that align with their respective strategic remits.
• Partner with international spokespeople and regional teams to spot industry trends and establish thought leadership.
• Use byline articles and interviews to position our core messages and amplify customer stories across priority markets.
• Localize and coordinate the distribution of global announcements.
• Build strong relationships with journalists, market research analysts, and influencers.
• Guide international spokespeople through proactive and reactive crisis management and issue response.
• Coordinate with PR agencies, as well as initiate outreach on your own, to win media placements in trade, general, and business press.
• Partner with the international editorial team and manage the regional press and media resources pages on the Instructure website.
• Produce quarterly share of voice and earned media reports.
• Draft, monitor, and evaluate OKR (Objectives, Key Results) progress throughout the year.

Director, International Communications

• Oversight of our outsourced vendor, ensuring quality service delivery and the use of SLA/KPI management.
• Partnering with Technology teams to support global data and voice environments.
• Managing network infrastructure using established operational standards.
• Defining and improving operational processes and service standards.
• Overseeing vendors and managing service level agreements and key performance indicators.
• Monitoring infrastructure performance and addressing service issues proactively.
• Leading incident resolution and participating in major incident management.
• Identifying automation opportunities and supporting production implementation.

Engineer in Communications supporting global data and voice environments at Franklin Templeton

Engineer – Communications

Engineer in Communications supporting global data and voice environments at Franklin Templeton. Ensuring vendor service delivery and managing network infrastructure with a focus on operational efficiency.

• Apply IT knowledge and expertise to manage and support complex Enterprise telephony solutions and Teams Meeting rooms solutions.
• Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms.
• Demonstrate experience with powershell commands & scripting.
• Optimize voice communication within Microsoft Teams.
• Ensure optimal functionality and user experience of voice services and video conferencing.
• Monitor and enhance Quality of Service (QoS) for voice calls.

Unified Communications Specialist managing Microsoft Teams telephony solutions at ABB

Unified Communications Specialist

Unified Communications Specialist managing Microsoft Teams telephony solutions at ABB. Applying IT expertise to support complex telephony and meeting room implementations in Mexico.

Communications jobs in Mexico

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Director, International Communications

Engineer – Communications

Unified Communications Specialist