Collector

• Assist management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures.
• Assist staff with questions concerning processes and procedures.
• Have a solid understanding of the Fair Debt Collections Practices Act.
• Prepare periodic reports on team specific tasks/goals.
• Perform collection functions as the department’s workload determines.
• Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
• Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics.
• Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
• Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
• Communicate company policies and procedures in conjunction with collection tactics and practices.
• Assist all members of collections staff with daily processes and procedures when required.
• Assist management with the handling of owner requests and complaints.
• Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff.
• Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
• Provide support for supervisors when they are out of office.
• Assist in special projects as requested by management.

Lead Collector supervising collection activity at Hilton Grand Vacations

Lead Collector

Lead Collector supervising collection activity to maintain delinquency percentages at Hilton Grand Vacations. Assisting staff with compliance and performing collection functions as needed.

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
• Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Account Representative handling collections for auto finance company in Las Vegas

Account Representative handling inbound and outbound calls for collections at Western Funding Inc. Supporting dealer partners with financing options and accounts management.

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Lead Collector

Collector