Collections

• Global Process Owner (GPO) for the Accounts Receivable (AR) function.
• Drive towards global AR collections performance success and provide direction to shared service centers.
• Coordinate and manage international regions’ forecasts feeding up to the quarterly Global AR collections forecast.
• Ensure that the Global Credit Policy is followed in terms of credit review process and credit limit approval matrix.
• Supervise, lead, and develop Local and International AR teams to achieve and maintain excellent customer service processes.
• Manage changes due to system implementations or acquisitions.
• Collaborate with internal and external customers to effectively manage the AR cycle.

Senior Manager, Global Credit & Collections

• Handle inbound and outbound telephone calls
• Collect payment for medical and non-medical accounts
• Utilize negotiating and customer service skills
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Collections Specialist

• Lead enhancement of business processes to mitigate fraud risk
• Produce reporting and analysis to evaluate operational initiatives
• Develop and maintain operational reports, dashboards, and reporting tools
• Partner closely with Senior Specialists and operational leaders for root-cause analysis

Analyst 3, Credit & Collections – Fraud

• Coordinates and facilitates patient billing and collection activities
• Researching and holding payers accountable
• Resolving outstanding issues with insurance payers
• Builds strong working relationships with assigned business units
• Responds to incoming calls and makes outbound calls to resolve billing issues
• Works independently under general supervision

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Senior Manager, Global Credit & Collections

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