Collections

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Collections Accounts Manager – Part-Time, Bilingual (French/English)

• Navigate sensitive conversations: Interact with customers who are behind on payments (individuals and businesses) via our inbound and outbound channels.
• Manage the case lifecycle: Resolve complex account-closure cases related to fraud, anti-money laundering (AML), and unpaid balances.
• Collaborate cross-functionally: Act as an operational bridge between our Fraud, AML, and Operations teams to accelerate resolutions.
• Optimize processes: Don’t just close tickets. Spot trends, report failing workflows, and help us streamline our recovery processes.

Recovery Solutions Associate – Fixed-term Contract

• Initiate outbound contact with unresponsive borrowers using predictive dialer, manual dialing, email, and SMS
• Negotiate payment arrangements and identify suitable payment-relief solutions.
• Handle inbound inquiries related to account status, payments, and repayment options
• Maintain accurate account documentation and follow compliance guidelines
• Meet productivity and performance targets in a high-volume environment
• Provide professional, respectful customer service while resolving sensitive financial situations

Experienced Collections Agent

• Initiate outbound contact with unresponsive borrowers
• Negotiate payment arrangements
• Handle inbound inquiries related to account status
• Maintain accurate account documentation
• Meet productivity and performance targets

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Collections Accounts Manager – Part-Time, Bilingual (French/English)

Recovery Solutions Associate – Fixed-term Contract

Experienced Collections Agent

Experienced Bilingual Collections Agent, French/English