Collection Specialist

• Analyze delinquent account balances, payment trends, credit exposure, and account activity to identify root causes
• Partner with customers to obtain payments, negotiate payment plans, resolve disputes, and support cash flow while maintaining a professional experience
• Make daily ship-or-hold recommendations for delinquent accounts, past-due balances, and credit line exceptions
• Perform complex account reconciliations
• Identify opportunities to automate recurring collections tasks and improve escalation workflows
• Use data, reporting, and productivity tools to monitor aging, track collection activity, and support performance metrics
• Collaborate with Sales, Customer Service, Finance, Cash Application, Billing, and leadership teams
• Escalate potential write-offs and high-risk accounts to management
• Contribute to continuous improvement efforts by documenting standard work and identifying workflow gaps.

Sr. Credit and Collections Specialist focused on improving financial operations

Senior Credit & Collection Specialist

Sr. Credit and Collections Specialist at McKesson, analyzing delinquent accounts and improving collections workflows. Focused on resolving payment discrepancies and strengthening cash flow performance.

• Initiate collection follow-up of all unpaid or denied claims with the appropriate payors.
• Research, appeal, and resolve claim rejections/denials.
• Review payments to ensure the accuracy of insurance payments and patient balances.
• Facilitate drug manufacturer co-pay assistance program for patient financial assistance.
• Respond to written Payor communications as indicated with appropriate action in a timely manner.
• Communicate payment trends or insurance denials that impact revenue.
• Thorough documentation of all patient account communication using the provided practice management system.
• Correspond with patients regarding their insurance and payment responsibilities.
• Adhere to HIPPA; Maintain patient records and confidentiality via the Electronic Medical Record System.

Collections Specialist for Vivo Infusion's healthcare revenue cycle management team

RCM Collection Specialist

Join Vivo Infusion as a Collections Specialist managing healthcare billing and patient claims. Work remotely to enhance revenue cycle processes and support patient care.

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Senior Credit & Collection Specialist

RCM Collection Specialist