Clinical Specialist

• Engage directly with customers to provide clinical and operational guidance, helping bridge the gap between product education and real-life workflows
• Partner with the Customer Experience team during implementation, onboarding, and ongoing support to ensure best practices are reflected in how customers configure and use the platform
• Support CSMs and customers in troubleshooting workflow questions, medication management practices, and documentation practices tied to platform use
• Help customers connect platform capabilities to measurable operational and compliance outcomes, reinforcing the value of the partnership
• Build trusted relationships with customer-side clinical and program leaders (e.g., Directors of Nursing, Medical Coordinators, Residential Directors) as a peer and subject matter expert
• Identify and document workflow gaps, edge cases, and recurring customer feedback; report directly to the Director of Nursing, who carries it into product and clinical strategy discussions
• Support Sales on a case-by-case basis, particularly for deals with meaningful clinical complexity
• Directly inform product development by giving the Director of Nursing a comprehensive view of customer feedback

Clinical Program Specialist supporting IDD care teams with medication management solutions

Clinical Specialist – Residential & Outpatient Care

Clinical Program Specialist supporting IDD care teams by bridging education and real-life workflows. Engaging with clinical leaders and enhancing product development with customer insights.

• Responsible for the successful integration of the HUGO™ RAS-system into a hospital
• Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system
• Conduct regular program review meetings to remain on-track
• Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training and arrange for proctored cases post-training as needed
• Develop a training plan to support staff to include attendance at a Medtronic off-site training class and support staff through their learning curve
• Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions
• Utilize change management techniques to engage clinical stakeholders and attain buy-in
• Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence
• Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system
• Track milestones to demonstrate the value delivered for the pilot site

Robotic Clinical Specialist integrating HUGO surgical system into hospitals

Robotic Clinical Specialist

Robotic Clinical Specialist integrating HUGO surgical system into hospitals. Collaborating with hospital stakeholders to optimize robotic surgery programs and ensure successful implementation.

Clinical Specialist jobs in Maryland

See all jobs on JobTailor

Clinical Specialist – Residential & Outpatient Care

Robotic Clinical Specialist