Clinical Operations

• designs and implements initiatives that optimize clinical operations and enhance care delivery across aligned area(s), or the organization
• works on problems of diverse scope and complexity ranging from moderate to substantial
• identifies strategic improvement opportunities, establishes operational priorities, and develops standardized processes and practices to support clinical operational effectiveness
• aligns operational processes with organizational goals, regulatory requirements, and industry best practices to ensure efficiency, quality, and sustainability in operations and service
• advises executives to develop functional strategies (often segment specific) on matters of significance
• exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision
• uses independent judgment requiring analysis of variable factors and determining the best course of action

Home Health Clinical Operations Strategy Lead

• Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience.
• Review clinical dashboards for continual improvement and quality assurance.
• Assessment and distribution of weekly clinical dashboards.
• Coordinate clinicians’ calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings.
• Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders.
• Support the facilitation of patient transfers as necessary, ensuring a smooth process for both clinicians and patients.
• Troubleshoot EHR systems and business platforms to resolve technical issues efficiently.
• Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR.
• Provide onboarding support by training and assisting incoming clinicians.
• Close out patient charts with appropriate documentation and notification.
• Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed.
• Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, enhance operational efficiency, and maintain high-quality standards.
• Act as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance, resource-sharing, and operational support. Liase with patients on behalf of providers.
• Ensure providers receive an efficient, thorough, and positive onboarding and deboarding process with thoughtful collaboration of key departments and contributors (People Operations, Marketing, Supervisor of clinician, etc.)
• Conduct formal check-ins twice annually with each clinician to review updates, provide resources, and collaboratively address clinical or patient care needs.
• Lead and contribute to meaningful conversations during check-ins, advocating for patient needs and sharing actionable updates to support clinician success.
• Leverage internal dashboards and reporting tools to monitor productivity, documentation compliance, and patient reengagement opportunities.
• Develop and maintain collaborative professional relationships between operations and clinical departments.

Clinical Operations Coordinator

• Oversee the daily operations of the continuum of surgical services and med-surg nursing departments.
• Supervise nursing and support staff.
• Ensure proper staffing levels by assisting with scheduling, assignments, and workload distribution.
• Monitor and evaluate patient care practices.
• Mentor, coach, and provide ongoing education and training to OR nursing staff.
• Participate in quality assurance and process improvement initiatives.
• Assist in incident investigations and implementation of corrective actions.

Clinical Operations Supervisor

• Support the administrative needs of Physicians and Senior leaders
• Assist Director with projects and daily tasks
• Lead orientation, record management activities and ensure standards are maintained
• Develop and update interdepartmental education programs
• Assist with scheduling, coordination, preparation and communication of meetings
• Facilitate and attend meetings and record key outcomes

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Home Health Clinical Operations Strategy Lead

Clinical Operations Coordinator

Clinical Operations Supervisor

Administrative Program Coordinator II – HVTI Clinical Operations