Client Services Representative

• Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
• Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
• Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
• Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
• Build trusted relationships with clients and key internal stakeholders across the organization.
• Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
• Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
• Balance leadership responsibilities with hands-on account management, acting as a key point of reference for both the team and the business.

Customer Care Team Lead overseeing international accounts at Giesecke+Devrient

Client Services Team Lead

Customer Care Team Lead responsible for leading a team and managing international accounts at Giesecke+Devrient. Fostering collaboration, operational improvements, and team development in Madrid.

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Client Services Specialist providing support for Autodesk customers and partners

Client Services Specialist, German Speaker

Client Services Specialist providing support to Autodesk customers and partners via multiple channels. Troubleshooting product access, licensing, and account issues in a fast-paced environment.

Client Services jobs in Spain

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Client Services Team Lead

Client Services Specialist, German Speaker