Client Partner

• Ensures stability and operational excellence across complex and high-load client accounts
• Focuses on operational execution quality and commercial growth within existing accounts
• Prevents crises and reduces escalations to Lead/Head level
• Maintains high service standards across the portfolio
• Independently manages 5–7 high-load or high-risk accounts
• Controls statuses, deadlines, and input data quality
• Leads monthly and quarterly meetings
• Initiates new traffic streams, new GEOs, and volume increases
• Early identification of risks: launch delays, incomplete briefs, and repeated scope changes
• Handles escalations from Junior and Middle team members

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Senior Client Operations Manager