Client Partner

• Manage 15–20 virtual assistants across multiple clients simultaneously
• Run daily stand-ups and coach EAs in real-time when issues arise
• Build and execute personalized development plans for each team member
• Track performance metrics including response times, client satisfaction, and quality scores
• Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager
• Lead video calls with international clients (US, Australia) daily
• Partner with clients to optimize EA workflows and stay ahead of their evolving needs
• Manage smooth transitions during team changes, EA replacements, and client handovers
• Support EA offboarding and account transition checklists when pairings end
• Develop and maintain SOPs for key EA functions
• Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily
• Support client onboarding calls as needed and follow the handover SOP when accounts transition to a new AL
• Flag billing discrepancies and relay client billing questions to the billing team — you coordinate, not calculate
• Submit a daily Account Lead Pulse (ALP) report following any internal note or escalation
• Maintain clean, accurate records on all team and client activity
• Use technology proactively to solve problems and stay organized

EA Team Coach, Client Partner

• Serve as the primary day-to-day contact for a portfolio of SmartCare clients
• Build trusted relationships with HR, Payroll, and business stakeholders
• Conduct regular client check-ins to ensure satisfaction and proactively address concerns
• Manage customer inquiries and triage service issues or escalations to the appropriate internal teams
• Act as the voice of the customer by communicating client priorities and feedback internally
• Coordinate ongoing SmartCare service requests between clients and internal consultants
• Manage client monthly service hours, monitor utilization, and ensure engagements remain within scope
• Review and approve consultant time entries related to assigned client engagements
• Prioritize work requests and coordinate timely delivery of client needs
• Track deliverables, open items, and engagement progress using project coordination tools
• Organize client meetings, prepare agendas, document meeting notes, and follow up on action items
• Monitor engagement health and communicate risks, capacity concerns, or scope changes to leadership
• Provide regular status updates and engagement summaries to clients
• Communicate effectively with both technical and non-technical stakeholders
• Maintain accurate documentation of client discussions, decisions, and action items
• Identify opportunities to improve customer experience and service delivery processes
• Share customer feedback to help improve SmartCare services
• Help clients maximize the value of their HCM platform within their managed services agreement

Client Engagement Partner

• Provides effective leadership, direction and motivation to staff
• Manages a specific client base and develops long-term partnerships
• Plans and deploys ticketing strategies for clients
• Maintains current knowledge of Ticketmaster’s technology advances and marketing initiatives
• Identifies new business opportunities and participates in the presentation with new Clients
• Develops post event reports that are relevant to each client and are presented with professionalism

Client Manager

• Drive revenue from brands by educating and inspiring clients to use Spotify for business enhancement
• Sell Spotify ad products including audio, video, and branded partnerships
• Collaborate across multiple agency departments for successful campaigns
• Monitor upsell opportunities and meet/exceed revenue goals
• Partner with internal teams to maximize revenue
• Conduct industry analysis and prepare sales materials
• Translate audience data into insights using 3rd party data sources in collaboration with Business Marketing
• Respond to RFPs and deliver media proposals
• Collaborate with the Customer Success Management team to monitor campaign performance
• Provide customers with post-campaign reporting
• Represent Aleph in Spotify at events and serve as brand ambassador
• Manage all sales activity in Salesforce

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EA Team Coach, Client Partner

Client Engagement Partner

Client Manager

Senior Client Partner – Spotify Ads Sales