Client Partner

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
• Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
• Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
• Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
• Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
• Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
• Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

Enterprise Account Partner

• The Middle Market Client Manager serves as the primary contact for a portfolio of middle market clients, providing expert guidance on benefit plans, contracts, and service issues.
• This role builds strong client relationships, drives client growth, and ensures operational excellence through proactive engagement, strategic problem-solving, and cross-functional collaboration on Disability, Life, FML, State Leaves, Company Leaves (Paid and Unpaid) and ADA cases.
• Serve as the main contact for assigned clients, providing guidance on contracts, plan structure, renewals, and issue resolution.
• Build and maintain positive client relationships through regular meetings and proactive communication.
• Educate clients on company processes, policies, procedures, and web services; keep clients and brokers informed of product and service enhancements.
• Collaborate with implementation teams to ensure smooth transitions from implementation to ongoing client management.
• Oversee compliance with performance guarantees and contractual obligations.
• Present claims experience reporting and relevant data to clients.
• Work with sales representatives to identify up-sell and cross-sell opportunities and develop re-enrollment strategies.
• Coordinate and negotiate renewals for assigned clients, communicating client needs and risks.
• Participate in RFP reviews and finalist presentations as needed.
• Work closely with internal departments (billing, underwriting, claims) to ensure seamless operations and client satisfaction.
• Apply organizational skills to manage multiple priorities and deliver quality service.

Middle Market Client Manager

• Own and grow a portfolio of large law firm accounts, focusing on long-term relationships, product adoption, and measurable client value.
• Partner closely with customers to understand their priorities and position LexisNexis solutions as business-critical tools that support legal practice, knowledge management, and firm operations.
• Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions.
• Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations.
• Position LexisNexis legal research, analytics, and AI-enabled workflow platforms as essential solutions aligned to client practice groups and operational goals.
• Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs.
• Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships.
• Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies.
• Provide structured feedback to internal teams based on client insights and usage patterns.

Large Law Markets Client Manager

• Serve as the main contact for assigned clients, delivering consultative advice on contracts, plan structure, renewals, and escalated issues.
• Build and maintain strong, proactive relationships through regular face-to-face meetings and strategic communications.
• Navigate complex client challenges, ensuring seamless service and satisfaction.
• Lead the transition from implementation to ongoing client management, ensuring continuity and client confidence.
• Oversee compliance with performance guarantees and contractual obligations.
• Deliver annual stewardship meetings and present claims experience reporting, providing actionable insights to clients.
• Identify and pursue up-sell and cross-sell opportunities in collaboration with sales teams.
• Develop and execute re-enrollment strategies to maximize client engagement and retention.
• Drive revenue growth by expanding product lines and increasing enrollment for existing clients.
• Coordinate cross-functional teams to resolve complex issues and deliver superior client outcomes.
• Apply advanced project and management skills to prioritize and execute initiatives.
• Identify and implement process improvements to enhance efficiency and client experience.
• Serve as a subject matter expert, sharing best practices and mentoring colleagues.
• Lead by example, fostering a culture of collaboration, integrity, and continuous improvement.
• Maintain in-depth knowledge of industry trends, regulatory changes, and technology solutions.
• Represent the organization professionally at client meetings, industry events, and internal forums.

Client Partner jobs in Oregon

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Manager, Client Care Operations

Enterprise Account Partner

Middle Market Client Manager

Large Law Markets Client Manager

Senior Client Manager – Middle Market