Client Partner

• Provide dedicated client-facing support for Opella Consumer Healthcare’s vitamins subsidiary
• Support day-to-day needs of client users across brand, marketing, and category management functions
• Help clients evaluate business performance drivers and growth opportunities
• Contribute to thought leadership in the vitamins space
• Provide training and operational support
• Identify and pursue opportunities to expand client relationships
• Translate complex data into actionable insights and measurable outcomes
• Collaborate with Client Insights, Product, and Analytics teams
• Maintain expertise in OTC industry trends
• Build relationships with client decision-makers and influencers
• Use Circana platforms including Unify+, Liquid Data, and Intelligence Suite
• Proactively address client challenges and identify growth opportunities
• Provide market feedback to support product development

Senior Client Insights Manager supporting vitamins analytics for consumer healthcare company Circana

Senior Manager, Client Insights

Senior Client Insights Manager supporting Opella’s vitamins business with Circana data and software. Translating analytics into growth recommendations, training, and client success.

• The Client Partner is a strategic business consultant and relationship leader responsible for driving the growth, transformation, and profitability of our most valuable client accounts.
• Instead of managing day-to-day operations, this role requires a visionary leader with a background in Strategy & Planning who can deeply immerse themselves in the client’s business model, industry landscape, competition, and target audiences.
• By translating strategic insights into high-impact business solutions, the Client Partner acts as a trusted advisor to senior client stakeholders, steering cross-functional teams to deliver best-in-class content, media, and technology solutions.
• On the commercial front, you will work hand-in-hand with the Managing Director and the Project Director to establish the core strategic and operational premises that govern our commercial proposals, ensuring our pitches and renewals are both disruptive and highly profitable.

Strategic business consultant driving growth for key client accounts at Jellyfish

Strategic business consultant driving growth and transformation for key client accounts at Jellyfish. Leading cross-functional teams and providing high-level strategic oversight.

• Serve as the first point of contact in all client Slack channels.
• Acknowledge client requests promptly and ensure clients feel heard and supported.
• Route questions and requests to the appropriate internal team members (media buyers, editors, automations specialists, etc.).
• Relay accurate information back to clients and ensure all requests are fully resolved.
• Handle common client inquiries using the LEADFUSE FAQ library and internal resources.
• Own the onboarding process from the moment a new client is added.
• Guide clients through the Client Launch Hub and ensure all onboarding requirements are completed.
• Follow up proactively with clients who stall during onboarding.
• Host onboarding calls and walk clients through required technical setup, including app access, phone numbers, and platform configuration.
• Maintain a daily presence across client communication channels.
• Deliver weekly performance updates using reporting provided by internal teams.
• Host weekly client check-in calls.
• Monitor client satisfaction and identify potential issues before they become problems.
• Ensure clients consistently receive the services they are paying for.
• Manage the project management system for all client-related requests.
• Log, assign, track, and follow up on tasks requiring support from internal teams.
• Keep clients informed on progress and completion timelines.
• Ensure no request remains unresolved or overlooked.

Client Success Manager managing client relationships in a lead generation agency

Client Success Manager

Client Success Manager overseeing client relationships for a lead generation agency specializing in automotive detailing. Ensures client support and satisfaction throughout their journey.

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Senior Manager, Client Insights

Client Partner

Client Success Manager