Client Partner

• Lead Client Care Operations North America wide.
• Standardize service processes.
• Coach Client Care leaders.
• Develop training programs.
• Monitor KPIs and customer feedback.
• Lead workforce planning.
• Partner with Operations.
• Drive continuous improvement.
• Present performance insights to leadership.

Manager, Client Care Operations

• Execute provider enrollment and form mapping work, ensuring accuracy, timeliness, and adherence to defined workflows and standards
• Research and validate payer enrollment requirements to ensure all work is complete and actionable
• Complete and maintain enrollment documentation, including forms, templates, and supporting materials
• Ensure data completeness by reviewing case submissions, identifying missing or incorrect information, and driving resolution prior to progressing work
• Investigate and resolve enrollment-related issues using internal systems, documentation, and external research
• Engage with payers and intermediaries as needed to clarify requirements or resolve standard issues
• Identify patterns in errors, missing data, or inefficiencies and provide input to improve templates, workflows, and documentation
• Leverage WaystarAI and approved AI tools to reduce manual effort, improve research accuracy, and enhance execution quality

Client Partner jobs in Kentucky

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Manager, Client Care Operations

Trading Partner Client Enablement Analyst