Client Partner

• Manage the firm’s relationship with a major financial services client
• Develop, maintain, and execute strategic client plans
• Identify opportunities to deepen client relationships and expand engagements
• Coordinate client team communications, meetings, agendas, notes, and action items
• Plan and execute client meetings, events, CLE programs, sponsorships, and relationship-building initiatives
• Support panel management and pitch opportunities, including pitch presentations and documents
• Support client service excellence through reporting, feedback, billing, guidelines, conflicts, and operational collaboration
• Develop matter plans with timelines, milestones, budgets, and resource requirements
• Track budgets, deliverables, assumptions, reports, scope changes, and status escalations
• Monitor billing-guideline compliance, invoices, time entries, and new matter openings
• Coordinate with the client’s Billing department to ensure transparency and predictability
• Oversee the firm’s AI engagement with the client, including tool approvals, billing, notifications, time entry, and licensing
• Train internal teams on applicable AI tools and track AI commitments, issues, resolutions, and process improvements
• Coordinate and monitor fee arrangements, supplemental bills, credits, and fee tracking across client projects
• Engage with an internal working group on pricing negotiation
• Participate in the global Responsible Business program

Client Operations & Strategic Growth Manager expanding major financial-services relationships at global law firm

Client Operations – Strategic Growth Manager

Client Operations & Strategic Growth Manager managing strategic client operations for Hogan Lovells Cadwalader, a global law firm.
Overseeing budgets, billing compliance, AI enablement, pricing, and growth initiatives for a major financial-services client.

• Converts business strategy into system design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements
• Facilitate discovery and the collection of business requirements from engaged stakeholders, applying varied design thinking and business analysis methods
• Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
• Analyze and use trusted data to make evidence-based decisions and enable continuous improvement and measurable outcomes
• Ideate with service designers and technical team on product design and solutions, applying human-centered design and product design standards
• Facilitate cross-functional business review and alignment of product requirements, collaborating with business programs and operations, finance, legal, security, user support, and other stakeholders
• Create and organize Agile-oriented user stories into epics, phases, and functions in partnership with design, technical and business leads
• Provides and supports clear communication between product, technical, and business/program partners
• Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed
• Coordinates with the Product Manager, Scrum Master and technical team to manage current and backlogged user stories
• Identify and resolve issues, influence stakeholders and manage relationships effectively
• Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.
• Monitors performance metrics and reviews system modification/change requests to ensure recommendations meet business units technology needs.
• Writes product communications and training for end users, including knowledge base articles and release notes
• Continuously learn and grow individual capabilities to keep pace with team, organizational, and industry growth and change

Digital Associate Product Manager overseeing disaster client care products at the American Red Cross

Digital Associate Product Manager, Disaster Client Care Products

Digital Associate Product Manager overseeing disaster client care products to support humanitarian efforts. Collaborating with product teams to manage product lifecycle from design to release.

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Client Operations – Strategic Growth Manager

Digital Associate Product Manager, Disaster Client Care Products