Claims Specialist

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy
• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight
• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation
• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities
• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards
• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight
• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams
• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution
• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.

Interim Technical Claims Specialist – Marine Leisure

• To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
• To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
• To assist the Syndicate Manager or Claims Director in the allocation, delegation, monitoring, and supervision of claims work where it is appropriate to do so and ensuring consistency of claims handling across the team.
• To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by a Senior Associate.
• To provide cover in absence of Syndicate Manager or Claims Director.
• To assist in the development of the capabilities of other members of the claims team to maximise their potential.
• Able to demonstrate an expertise within a claim area and be able to provide guidance in this subject to other members of the team.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
• Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
• Able to take a lead on case management.
• Ability to break down and solve problems through quantitative thinking and analysis.
• To support the Syndicate Underwriting objectives.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To attend appropriate training and to develop relevant knowledge and skills.
• To perform any other ad hoc duties as required.

Senior Claims Associate

• Manage property claims end-to-end, from first notification of loss through to settlement
• Built and maintain high-quality relationships with stakeholders, brokers, and policyholders, consistently meeting the service standards our clients expect
• Prioritise and organise a varied caseload, working within system driven SLAs and workflows to keep claims moving efficiently
• Communicate clearly and professionally - whether that's a coverage letter, a call with a claimant, or an update to a client adapt quickly in a past-paced enviroment

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Interim Technical Claims Specialist – Marine Leisure

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