Claims Specialist

• Act as a specialist within Home Claims, using your recovery knowledge and experience to proactively pursue the successful recovery of Hastings’ outlay against the party or parties responsible for the damage to our Customer’s home
• Supporting our Customers, helping them understand the recovery journey and keeping them updated throughout the life of the claim
• Taking a rigorous approach to recoveries by working effectively with our legal panel, when required, to achieve the best possible outcomes
• Proactively managing and maintaining a portfolio of home recovery claims ranging in complexity and value and, where appropriate, instructing panel solicitors to assist with the recovery and initiate legal proceedings
• Managing recovery referrals from colleagues and suppliers, thoroughly investigating claims to identify and progress valid recoveries and working closely with the wider Home Claims colleagues to increase awareness of recoveries and ensuring these opportunities are identified
• Working with our supply chain to build robust processes to maximise recovery opportunities and success and assisting with the measurement of supplier performance on recoveries
• Maintaining accurate financials on all claims owned within the portfolio, adhering to the recovery reserving philosophy and applying a true reserve based on realistic recovery prospects
• Ensuring our customers are kept up to date of all material developments, including how we arrive at any claims decision that will impact them, by telephone (inbound and outbound) and written correspondence
• Using recovery claims knowledge and all available investigations tools to resolve liability and quantum challenges

Home Claims Recovery Specialist

• **Overall Job Purpose**:
• The role sits within the European Syndicate. Responsibilities will include providing P&I and FDD (Freight, Demurrage and Defence) claims handling services and advice to Members based across a number of European countries, including Switzerland, Scandinavia, the UK, the Netherlands, Germany, Croatia, and Turkey amongst others.
• - To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
• - To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
• - To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by an Associate.
• - To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
• - To contribute to the continuous development of company procedures and systems.
• - To produce relevant articles for inclusion in Club publications.
• - To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
• - Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
• - Ability to break down and solve problems through quantitative thinking and analysis.
• - To support the Syndicate Underwriting objectives.
• - To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• - To attend appropriate training and to develop relevant knowledge and skills.
• - To perform any other ad hoc duties as required.

Claims Associate

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy
• Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight
• Manage complex and major losses across Hull, Machinery and Equipment, Salvage and Third-Party Liability leading full lifecycle handling from FNOL to settlement
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation
• Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities
• Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards
• Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight
• Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams
• Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution
• Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements.

Claims Specialist jobs in United Kingdom

See all jobs on JobTailor

Home Claims Recovery Specialist

Claims Associate

Interim Technical Claims Specialist – Marine Leisure