Claims Specialist

• Supporting users across our Claims systems and related platforms
• Investigating and resolving system issues and incidents
• Managing requests through the Enquiry Inbox and providing timely responses
• Creating and executing testing (UAT, PVT, Regression)
• Partnering with stakeholders to gather requirements and improve processes
• Assisting with system enhancements, releases and projects
• Identifying opportunities to simplify and improve the way we work

Claims System Specialist

• Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
• Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
• Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery opportunities.
• Build and maintain strong relationships with clients, legal providers, mediators, and other stakeholders.
• Manage sensitive and complex client interactions, including mediations and settlement forums.
• Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
• Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
• Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
• Identify trends and insights within claims portfolios to support product development and improved claims responses.
• Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.

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Claims System Specialist

Claims Specialist – General Liability Claims