Chief Operating Officer

• Manage the COO's complex calendar, scheduling priorities, travel arrangements, and executive logistics
• Serve as a primary point of contact for internal and external stakeholders on behalf of the COO
• Prepare executive correspondence, presentations, reports, agendas, briefing materials, and meeting documentation
• Manage confidential and sensitive information with the highest level of discretion and professionalism
• Monitor and track strategic initiatives, operational priorities, and executive commitments to ensure timely execution
• Coordinate cross-functional projects and special initiatives by managing stakeholders, timelines, deliverables, and status reporting
• Facilitate communication and collaboration across university departments to support operational excellence and organizational goals
• Coordinate executive, operational leadership, committee, and project meetings from planning through follow-up
• Assist with budget administration activities, including processing invoices, purchase requests, expense reports, and reconciliations

Executive Assistant – Chief Operating Officer

• Manage day-to-day banking operations, partnering closely with product and engineering on strategy and design.
• Assist with optimization of cash movement processes and settlement timing.
• Monitor ACH, wire, RTP, card settlement, and other payment activities to ensure timely processing and settlement.
• Oversee funding flows, merchant payouts, customer repayments, and operational cash movements.
• Investigate and resolve payment exceptions, returns, rejects, and settlement discrepancies.
• Support new bank integrations, account openings, and banking partner/vendor onboarding activities.
• Oversee operational performance of customer servicing and collections activities, ensuring alignment with company policies, regulatory requirements, and customer experience objectives.
• Monitor servicing workflows related to payment processing, delinquency management, hardship accommodations, account maintenance, and customer communications.
• Partner with internal teams and third-party servicing or collections vendors to ensure service level agreements (SLAs), performance metrics, and compliance standards are consistently met.
• Review delinquency trends, collection effectiveness, cure rates, roll rates, and operational KPIs to identify opportunities for improvement.
• Support implementation and monitoring of collections strategies, including payment reminders, recovery initiatives, and loss mitigation programs.
• Ensure servicing and collections processes comply with applicable consumer protection laws, regulatory guidance, and internal controls.
• Collaborate with Risk, Compliance, Legal, and Product teams to enhance servicing operations and improve customer outcomes.
• Assist in vendor oversight, audits, and performance reviews related to servicing and collections partners.
• Serve as the primary operational relationship manager for banking partners, payment processors, servicing providers, collections agencies, and other critical third-party vendors.
• Monitor vendor performance against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational standards.
• Conduct regular vendor reviews to assess operational effectiveness, compliance adherence, customer outcomes, and risk management practices.
• Support audits, regulatory examinations, and compliance reviews.

Chief Operating Officer jobs in Utah

See all jobs on JobTailor

Executive Assistant – Chief Operating Officer

Chief Operations Officer