Caseworker

• Conduct comprehensive client assessments and enroll clients in case management and refugee employment programs
• Develop individualized short- and long-term case management plans focused on self-sufficiency
• Provide referrals and coordinate services with partner agencies, county providers, schools, healthcare systems, and government entities
• Assist clients with benefits renewals, subsidized housing applications, medical appointments, and public transportation
• Facilitate home visits and educate clients according to service plans and goals
• Advocate for clients to understand and access available resources
• Collaborate with interpreters, volunteers, mentors, interns, caseworkers, and employment specialists
• Travel across Allegheny County and Washington County for in-person meetings, group sessions, and office hours
• Facilitate individual and group sessions supporting learning, resource sharing, skill-building, and social connection
• Participate in outreach to immigrant and underserved communities
• Maintain accurate service, progress, and milestone documentation in Apricot and paper files
• Ensure confidentiality and privacy compliance
• Support volunteers, mentors, and interns involved in program activities
• Perform additional tasks supporting program goals and the organizational mission

JFCS Pittsburgh caseworker helping refugees and immigrants access services and build self-sufficiency

Social Services Caseworker – Intensive Case Management

JFCS Pittsburgh caseworker supporting refugees and immigrants with healthcare, housing, benefits, education, and employment access. Facilitating individualized plans, group activities, and community integration.

• Conduct comprehensive client assessments and enroll clients in case management and refugee employment programs
• Develop individualized short- and long-term case management plans focused on self-sufficiency
• Provide referrals and coordinate services with partner agencies, county human service providers, schools, healthcare systems, and government entities
• Assist clients with renewing benefits, applying for subsidized housing, scheduling medical appointments, and navigating public transportation
• Facilitate home visits and educate clients based on service plans and goals
• Advocate for clients to understand and access available resources
• Collaborate with interpreters, volunteers, mentors, and interns
• Travel across Allegheny County and Washington County to meet clients in person
• Facilitate one-on-one and group sessions promoting learning, resource sharing, skill-building, and social connection
• Participate in outreach to immigrant and underserved communities
• Maintain timely documentation of services, client progress, and milestones in electronic systems and paper files
• Ensure confidentiality and privacy compliance
• Support volunteers, mentors, and interns involved in program activities
• Perform additional tasks supporting program goals and the organizational mission

JFCS Pittsburgh caseworker helping refugees and immigrants access services and achieve self-sufficiency

Social Services Caseworker

Social Services Caseworker at JFCS Pittsburgh supporting refugees and immigrants with case management, referrals, and resource access.
Facilitating client education, community integration, and peer-support activities across southwestern Pennsylvania.

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Social Services Caseworker – Intensive Case Management

Social Services Caseworker