Care Coordinator

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing directed tasks
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way oral and written communication
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Care Coordinator helping DaVita kidney-care patients navigate chronic conditions in Richmond

Care Coordinator helping DaVita kidney-care patients navigate chronic conditions and access resources. Coordinating referrals, screenings, calls, and documentation across clinics and care teams.

• Manage the member experience from completed trip intake through transportation completion
• Monitor trips, perform trip recovery and templating, solve problems, and update customer notes
• Contact members, providers, and facilities to confirm, correct, and verify trip information
• Provide member education and ensure successful transportation outcomes
• Liaise with health plan clients, members, and internal and external partners
• Provide support to client- or stakeholder-identified populations needing extra care
• Maintain impacted member lists and follow up to confirm safe, timely travel to and from appointments
• Document escalations, action plans, complaints, grievances, and care coordination services in appropriate systems
• Process escalated trips promptly to prevent complaints and service failures
• Report unusual trip circumstances and vendor-operation inefficiencies to leadership
• Maintain understanding of MTM technology, portals, applications, and NEMT services
• Ensure compliance with KPIs, contract requirements, policies, procedures, training, and monthly development documentation
• Set reservations for select managed facilities and members
• Perform other duties as assigned

Regional Care Coordinator managing non-emergency medical transportation for MTM Health

Regional Care Coordinator

Regional Care Coordinator managing non-emergency medical transportation for MTM Health. Coordinating trips, member support, escalations, and safe appointment transportation outcomes.

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Care Coordinator managing patient communications for digestive health at Oshi Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

Care Coordinator jobs in Virginia

See all jobs on JobTailor

Care Coordinator

Regional Care Coordinator

Care Coordinator