Care Coordinator

• Assess individual needs regarding social determinants of health
• Coordinate care and connect clients with appropriate services and resources
• Help clients build coping skills, self-determination, and personal empowerment
• Work collaboratively with a multidisciplinary care team
• Offer mentorship, advocacy, and coaching
• Create a judgment-free, safe, and supportive environment
• Support the medication for addiction treatment office
• Assist patients with navigating recovery and reducing barriers to recovery
• Coordinate service needs to build and maintain a healthy recovery network
• Support clients in accessing appropriate levels of care

SUD Care Coordinator supporting addiction recovery services at Wentworth-Douglass Hospital

Care Coordinator, Behavioral Health

SUD Care Coordinator supporting addiction recovery and medication treatment services at Wentworth-Douglass Hospital. Assessing patient needs, coordinating resources, and empowering recovery journeys.

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
• Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

Care Coordinator managing patient communications for digestive health at Oshi Health

Care Coordinator managing patient communications for digestive health at Oshi Health. Serving as the first point of contact for patients navigating their digestive health journey.

Care Coordinator jobs in New Hampshire

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Care Coordinator, Behavioral Health

Care Coordinator