Call Center Representative

• Handle inbound chat interactions;
• Understand each customer's needs and present the solutions best suited to their profile;
• Conduct interactions in a consultative, clear, empathetic and results-oriented manner;
• Support customers through simulation/quotation, document submission and contract completion stages;
• Reach out to and perform follow-ups with interested customers;
• Clarify questions about products, terms, timelines and process steps;
• Work toward achieving individual and team targets;
• Accurately record and update interaction details in internal systems;
• Identify opportunities to improve the customer journey and share insights with the team;
• Ensure a fast, secure and positive experience in all interactions.

Customer Service Agent handling chat sales for a Brazilian fintech

Customer Service Agent, Sales

Customer Service Agent handling chat sales at a growing Brazilian fintech. Seeking communicative individuals to assist clients and drive sales through supportive interactions.

• Provide customer service to clients (active employees, employees on leave, and the community) within the People and Culture (HR) scope, supplying information and clarifications through service channels (in-person, phone calls, and WhatsApp), with empathy and agility;
• Process requests received via tickets, updating information in systems according to established quality standards and deadlines.

Atendente na Central de Relacionamento da Randoncorp em Caxias do Sul

Customer Service Assistant – Relationship Center

Atendente na Central de Relacionamento da Randoncorp, responsável por fornecer informações em atendimento ao cliente. Oportunidade híbrida para atuar em um CSC em Caxias do Sul.

Call Center Representative jobs in Brasil

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Customer Service Agent, Sales

Customer Service Assistant – Relationship Center