Business Operations

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Candidate will be a highly experienced legal advisor to a variety of functional organizations relating to client success, implementation, billing, benefits, financial services, national client growth, claims, underwriting, sales, service, enrollment, field development & training, broker compensation and distribution, information technology, litigation, product development, corporate and marketing initiatives, etc. for all product lines and services offered by all domestic (U.S.) companies
• Enforces and defends Company’s interests in litigation and disputed matters; selects, assists and supervises outside counsel
• Assists with legal aspects of insurance regulatory matters pertaining to such diverse areas as market conduct examinations, rate and form filings and approvals, acquisitions and divestitures
• Provides legal support to designated business units, manages workflow from and relationships with all levels of management of each unit
• Prepares legally binding documents; drafts, negotiates and develops complex contracts and forms; may be responsible to assist with state filings, approvals of contracts, rates and marketing materials, and systems implementation
• Works across team and law department to help assure that excellent, timely and business sensitive legal support is provided to the corporation and to business clients, in furtherance of business goals and priorities
• Monitors and keeps legal management team apprised of and solicits their input as appropriate on significant legal issues
• Analyzes and assists with formulating company’s position on legislation/regulations
• Serves as a legal advisor to Enterprise wide business units
• Incorporates and applies ERISA, federal and state tax laws and regulations, insurance laws and regulations, and employee benefit laws and regulations affecting insurance products and services, including new and emerging areas of the law like e-commerce and privacy, to business plans and objectives
• Identifies trends and issues across Enterprise and loops in the right level of support within the business and law department in furtherance of Enterprise-wide priorities and objectives
• Identifies law-related training needs of business clients; develops and delivers targeted training through various mechanisms including written materials, video conference, EGC, webcasts, classroom and staff presentations
• Complies with and ensures that all business clients adhere to the Code of Conduct and We Are Unum values
• Ensures development and maintenance of support staff
• Performs other duties as assigned

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Director, Business Operations – Process Optimization

Senior Business Process Functional Analyst

AVP, Legal Counsel – Business Operations Law