Business Operations

• This is a hands-on role. You will design, build and continuously improve the operational spine that enables Sound Brazil to scale: order-to-cash, credit, customer service, supply chain and financial operations — integrated into a single efficient operating model.
• Your mission: ensure that, as we grow, operations are never the reason we slow down.
• You will not have a team reporting to you. You will personally build processes, coordinate external partners and resolve the operational challenges that support our growth.
• You will work closely with the Sales team and the Marketing Manager, and directly with the GM. In finance and credit you will partner directly with our CFO and her team in the U.S.
• At Sound we build our own internal applications with AI, and we already do this today: commercial tools, operational workflows and dashboards.
• In this position you will work the same way. Instead of writing specifications and waiting for a system, you will use AI to build, test and improve the tools that run our operation.

Business Operations Manager enhancing operations for Sound Brazil's agricultural practices

Business Operations Manager

Business Operations Manager focusing on operational efficiency for Sound Brazil. Designing and improving operational spine integrating various functions for successful growth.

• Coordinate how CS teams are composed and structured against the long-term organizational plan
• Design and maintain the operating model that governs how pods are built and how work flows through the team
• Place the right people on the right accounts and projects based on technical fit, workload fit, and specialization
• Embed the Skill Tree framework into pod and account assignment decisions
• Maintain CSM and CGM workload standards across the team
• Measure and balance workload and service levels across teams as accounts and projects move
• Keep the Workload Dashboard live and connected to the Capacity Model
• Ensure ≥90% of new accounts are assigned within week one; reduce VP manual intervention by 40%
• Establish the account motion and client journey framework end to end
• Build and maintain tools to track account transitions and pod graduation on schedule
• Deliver decision-ready reporting to VPs and Directors on workload, account flow, pressure points, and their correlation with performance and churn
• Measure how projects, process improvements, and AI deployments translate into real efficiency and workload gains
• Maintain the hiring forecast vs. reality delta to within 10%
• Feed account matching quality data into Account Risk V2

Business Operations Manager designing customer strategy team structures

Business Operations Manager, CS Structure & Capacity

Business Operations Manager designing and maintaining structures for customer strategy teams for a leading retail media optimization platform. Ensuring efficient workload management and reporting for optimal account performance.

• Own the full project backlog (~22 active projects) in a single source of truth: status, priority, sponsor, and impact — kept live and visible at all times
• Hold priority under pressure across competing demands and multiple stakeholders
• Run a single intake for field needs and eliminate ad-hoc parallel requests
• Prioritize with judgment rather than by who asks loudest
• Translate CS vision into clear, actionable requirements
• Map processes across the organization to determine what should be built with technology or AI — and what should not
• Drive rollout with the champion network and ensure real adoption — not just launch
• Unblock work with the AI Build Team and Science
• Maintain the progress dashboard tracking headcount, cost, churn/NRR, adoption, and other key KPIs
• Report on program impact monthly to CS leadership

Business Operations Manager for Customer Strategy at Quartile

Business Operations Manager, Customer Strategy

Business Operations Manager focusing on Customer Strategy for Quartile's retail media optimization platform. Leading project management and stakeholder engagement to drive operational efficiency.

Business Operations jobs in Brazil

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Business Operations Manager

Business Operations Manager, CS Structure & Capacity

Business Operations Manager, Customer Strategy