Business Analyst

• Collaborate with project team members, stakeholders, and third-party suppliers
• Ensure technology and services deliver business benefits
• Perform high-level and detailed impact analysis on complex requests
• Lead As-Is discovery across enterprise domains
• Uncover and translate business needs into requirements
• Document processes, technical landscapes, and dependencies

Technical Business Analyst

• Shape and evolve the product roadmap for your area of ownership.
• Collaborate with other Product Managers to ensure alignment across the broader product ecosystem.
• Engage with stakeholders to clarify needs, challenges, and desired outcomes.
• Analyse problems and opportunities to inform product and service direction.
• Convert business needs and experiment outcomes into structured, high‑quality requirements.
• Lead refinement sessions and create clear, actionable software tickets.
• Identify dependencies, risks, and assumptions — both business and technical.
• Define acceptance criteria and support User Acceptance Testing.
• Support internal teams in adopting new tools, processes, and ways of working.

Product Manager, Business Analyst

• **Purpose of the Role**
• The Commercial Data & Insights Analyst is responsible for providing real-time commercial, operational and customer insights across the full parent lifecycle - from lead generation and enrolment through to collections, retention and customer experience.
• The role exists to improve decision-making, operational visibility and commercial performance by transforming fragmented operational data into actionable insights that support enrollment growth, collections performance, utilisation, customer experience and profitability across the network.
• The analyst will support Sales, Marketing, Finance, Schools and Collections through advanced reporting, dashboard development, customer insight analysis and performance deep dives that identify operational risks, trends and improvement opportunities.
• ****Reports To:** Head of Sales and Collections
• **Responsibilities:**
• **Sales & Enrolment Analytics**
• - Build and manage daily, weekly and monthly enrolment dashboards.
• - Track the full lead-to-enrolment funnel across all stages.
• - Identify fallout and friction points within the enrollment journey.
• - Monitor lead quality, conversion rates and sales productivity.
• - Analyse campaign performance across digital channels.
• - Track school utilization, enrolment growth and attrition trends.
• - Monitor new school ramp-up performance and capacity risk.
• - Provide insights impacting revenue growth, utilization and EBITDA performance.
• **Collections & Revenue Analytics**
• - Produce real-time collections and cash flow reporting.
• - Build debt aging and arrears analysis (30/60/90/180+ days).
• - Track collection rate vs cash rate performance.
• - Monitor parent payment behaviour and collections trends.
• - Identify high-risk arrears accounts and recovery priorities.
• - Analyze school-level collections performance and shortfalls.
• - Track payment arrangements, promises to pay and recovery campaigns.
• - Improve visibility into payment allocation accuracy and bad debt exposure.
• **Customer Experience & Insights**
• - Design and manage customer experience reporting across all parent touchpoints.
• - Analyse customer surveys, feedback and parent sentiment trends.
• - Identify recurring customer pain points across enrolment, billing, collections and communication processes.
• - Produce customer insight reports for operational and leadership teams.
• - Track customer satisfaction, engagement and service experience metrics.
• - Provide actionable recommendations to improve parent experience and retention.
• - Monitor communication effectiveness and customer response trends
• **Performance Deep Dives & Business Intelligence**
• - Conduct operational deep dives to identify root causes impacting performance.
• - Analyse large datasets across spreadsheets, Google Sheets and operational systems.
• - Consolidate fragmented operational data into meaningful business insights.
• - Build executive-ready dashboards and automated reporting solutions.
• - Develop BI dashboards and visual reporting for leadership teams.
• - Support strategic decision-making using data trends and forecasting.
• - Identify operational bottlenecks and efficiency improvement opportunities
• **Reporting & Data Management**
• - Build and maintain automated reporting frameworks.
• - Reduce dependency on manual reporting processes.
• - Ensure reporting accuracy, integrity and consistency.
• - Produce executive commercial performance packs and presentations.
• - Provide real-time operational visibility to management teams.
• - Support data governance and reporting standardization initiatives.

Commercial Data and Insights Analyst

• Act as a critical bridge between Investment, Operations, Risk, and the data and engineering teams
• Responsible for translating complex front-to-back asset management processes into clear, actionable requirements
• Lead the elicitation, documentation, and validation of business and technical requirements across asset management processes including portfolio management, dealing, valuation, performance, and reporting
• Facilitate workshops and interviews with investment managers, operations team, research team, and compliance stakeholders
• Produce high‑quality artefacts including process maps, user stories, use cases, data models, and functional specifications
• Support engineering teams throughout delivery by clarifying requirements, data dependencies, and non‑functional needs

Technical Business Analyst – Asset Management

• Manage and support the gathering and analysis of business requirements across departments
• Handle process mapping, gap analysis, and solution documentation for key business initiatives
• Communicate effectively with internal teams and external stakeholders across time zones
• Maintain accurate records of requirements, user stories, project documentation, and change logs
• Use relevant tools such as Jira, Confluence, Excel, and business intelligence platforms
• Support the wider team with project delivery, stakeholder workshops, and UAT coordination
• Identify opportunities to improve processes, reduce inefficiencies, and drive business value

• Lead and deliver medium to large NSO/SSA Business and Dealer IT projects
• Drive business innovation and process optimisation, aligned to VWGA and NSO strategic objectives
• Conduct benchmarking and trend analysis across OEMs, Volkswagen Group, and global markets
• Provide consultative support to NSO and Dealer Network to enhance system integrity and simplify processes
• Facilitate stakeholder workshops to define requirements and implement standardised solutions
• Develop and manage business cases, including feasibility, costing, and project approvals
• Manage project budgets end-to-end, including planning, tracking, forecasting, and corrective actions
• Manage suppliers and cross-functional teams, ensuring delivery within scope, time, and budget
• Lead the implementation and rollout of new business initiatives, systems, and digital solutions
• Drive change management, training, and communication, and leverage data and analytics to enable insights and continuous improvement

IT Business Analyst/Project Lead

• Deeply understand functional areas, interpret high-level code, present capabilities, and manage system configuration.
• Review tasks impacting business functions, new setups, or upstream/downstream processes, including bug fixes and architectural sign-offs.
• Collaborate on identifying new business requirements and designing effective solutions.
• Create detailed Solution Design documents for identified functional gaps.
• Identify and suggest potential items to enhance the solution for future development.
• Stay current with industry trends, provide business/insurance training (Train the Trainer), and train/support team members on functionality and configuration.
• Serve as a key stakeholder, working closely with the client Product Owner, internal testers, and client regression teams.
• Consult with and facilitate team members to ensure clients take ownership of their issues.

Business Analyst – GLR

• Analyse large and complex datasets (including labour market and survey data) to uncover insights
• Translate numbers into compelling stories through reports, proposals, presentations, and visuals
• Contribute to research outputs such as working papers, funder reports, evaluations, and concept notes
• Coordinate and support research studies, surveys, and grants from start to finish
• Respond to data-driven questions from across the business
• Collaborate cross-divisionally to shape strategy, partnerships, and innovation in youth employment
• Help build Harambee’s growing body of knowledge on South Africa’s labour market

Research & Insights Analyst

• Elicit and analyze business requirements through interviews, workshops, and stakeholder engagement.
• Translate business needs into functional and technical specifications, including user stories, process flows, and data mappings.
• Document current and future state processes and system behaviour.
• Analyze and interpret structured and unstructured data to support solution design and reporting needs.
• Collaborate with engineering teams to design integrations with internal and third-party systems via RESTful APIs.
• Act as the liaison between business stakeholders and technical teams.
• Define user acceptance test plans and acceptance criteria.

• Partner with stakeholders to define, clarify and solve complex business problems
• Perform deep‑dive analysis across multiple data sources
• Write advanced SQL queries (CTEs, window functions, joins) to generate insights
• Translate insights into clear, development‑ready specifications (user stories, data flows, functional specs)
• Work closely with Agile delivery teams to bring solutions to life
• Support the evolution and maintenance of the product roadmap
• Help stakeholders understand, adopt and trust the solutions we build

Technical Business Analyst – Recommendation Engine

• Collaborate with stakeholders by managing conflict, agreeing on task and project requirements, and remaining impartial in requirements discussions.
• Facilitate requirements workshop, maintain group focus and leads discussion toward stated goals.
• Define business objectives, processes and requirements.
• Build, sustain and leverage relationships with persons within and outside area of immediate responsibility when gathering, validating and approving requirements.
• Manage client and stakeholder expectations.
• Contribute to a culture of transformation by participating in culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the businesses vision and values, leading by example.
• Identify opportunities to improve or enhance processes.
• Add value to the business by supporting the implementation of new processes, policies and systems.
• Deliver project results cost effectively on time and within risk parameters.
• Ensure improved results.
• Plan and monitor business analysis activities, communication approach, requirements management and analysis performance.
• Conduct and document requirements elicitation through the application of brainstorming, prototyping, etc.
• Ensure work is completed to plan.
• Analyse and document the enterprise.
• Prepare business cases.
• Justify the investment for business initiative.
• Comply with risk standards - monitoring and take correcting if necessary.
• Deliver required output by ensuring work obstacles and problems are managed effectively.
• Assess and validate solutions and requirements.
• Support the achievement of the business strategy, objectives and values.
• Ensure knowledge management by sharing knowledge and industry trends with team.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Ensure team success.
• Actively promote and contribute to the organisation's Business Analysis (BA) Centre of Excellence in defining the BA practices for the organisation.

See all jobs on JobTailor

Technical Business Analyst

Product Manager, Business Analyst

Commercial Data and Insights Analyst

Technical Business Analyst – Asset Management

Business Analyst

IT Business Analyst/Project Lead

Business Analyst – GLR

Research & Insights Analyst

Technical Business Analyst

Technical Business Analyst – Recommendation Engine

Business Analyst