Business Analyst

• Generate and analyze data to provide insights that drive strategic decision-making and operational efficiency.
• Develop and maintain dashboards and reports that provide critical business insights.
• Assist in managing multiple projects to ensure timely delivery and alignment with business objectives.
• Collaborate with sales leaders and key stakeholders to ensure effective communication and alignment.
• Ensure data integrity and accuracy through meticulous quality assurance processes.

Business Strategy & Operations Analyst II

• Collaborate with the Channels, Product, technology and CX teams for Digital Channel development and enhancements.
• Implement a ‘Go to Market’ plan for channel capabilities, including market rollout, volume goals, client targeting, marketing materials, and sales training.
• Continuously monitor the market landscape to stay abreast of regulatory changes, trends, client needs, and competitor activity.
• Identify new innovation opportunities and enhancements in the channels, based on client needs, regulatory shifts, and market feedback.
• Continuously seek improvements in client experience and Channel performance by collaborating with Operations, Service, Technology, Risk, and Compliance teams.
• Ensure compliance with Product Program Guidelines (PPG) and all relevant regulatory and bank policies.

Senior Business Analyst, UI/UX Design – Global Transaction Banking

• Facilitate detailed requirement gathering workshops with public sector stakeholders, institutional leaders, and internal software product owners.
• Translate complex, high-level government operational workflows into structured functional requirement documents (FRDs) and technical specifications.
• Author crisp, unambiguous agile user stories, acceptance criteria, and system use cases within project management environments (Jira/Confluence).
• Map current-state vs. target-state user administrative workflows, emphasizing user journey optimization within the Moodle ecosystem.
• Collaborate closely with QA and engineering squads to verify that technical builds perfectly align with specified client business requirements.
• Perform gap analysis exercises and evaluate system configuration updates to assess overall platform compliance with client rules.
• Manage and document system scope-change requests, assessing potential downstream impacts on core platform features and timeline milestones.

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Business Strategy & Operations Analyst II

Senior Business Analyst, UI/UX Design – Global Transaction Banking

Business Analyst, AI, EdTech