Business Analyst

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Independently conducts analytical and operational activities in support of complex state or federally funded health initiatives.
• Leads defined analytical tasks related to program performance, implementation monitoring, and reporting requirements.
• Develops and maintains recurring reporting products and structured documentation aligned with state and federal grant requirements.
• Reconciles financial and performance data to ensure reporting accuracy and compliance alignment.
• Translates qualitative and quantitative data into clear, actionable narratives for internal leadership and external stakeholders.
• Maintains and improves tracking systems for procurement, grant administration, deliverables, and reporting cycles.
• Identifies documentation gaps, tracking inconsistencies, or operational risks and escalates issues appropriately.
• Supports audit preparation, monitoring activities, and structured program governance processes within compliance-driven environments.
• Collaborates across workstreams to ensure milestones and reporting obligations are met in high-volume implementation settings.
• Up to 25% travel may be required.

Senior Program Business Analyst, Health Program

• Provides analytical and documentation support for complex state or federally funded health initiatives.
• Supports program implementation by assisting with grant administration, procurement and deliverable tracking, reporting workflows, and compliance documentation under the direction of senior staff.
• Maintains structured trackers for milestones, deliverables, reporting deadlines, and partner/subrecipient documentation.
• Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring.
• Assists with reconciliation of basic financial and performance information and preparation of supporting materials for recurring reports and deliverables.
• Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution.

Program Business Analyst – Health Program

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care.
• Inform the assigned care manager of newly identified health/safety risks or service needs
• Complete care coordination activities delegated by the care manager within an established timeframe.
• inform the assigned care manager and/or associate manager of any identified quality of care issues.
• Passionately support the member’s care coordination needs and drive solutions to address those needs.
• Use problem-solving skills to find alternative contact information for members who are unreachable by care management.
• Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health.
• Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies.

Case Management Analyst

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes
• Perform current and future workflow analysis and map out critical business processes
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models
• Evaluate whether a proposed solution meets the business and clinical needs
• Translate user requirements into functional and technical design specifications
• Develop test plans, test cases, and test scripts to validate performance of all functions
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests
• Provide client and support training through development of training materials
• Monitor system functionality and clinical and business processes instituting changes as needed

IT Business Analyst – Finance & Supply Chain

• Maintain holistic understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked within development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork
• Maintains holistic understanding of relevant client personas and uses these personas to refine work items to develop shared understanding across the Agile Team of the client needs
• Ensure integrity of work items as they are broken down and refined throughout hierarchy of work items in the product backlog
• Identify where intent may be lost or overlooked during the work breakdown and refinement processes
• Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions
• Ensure functional and non-functional requirements, with appropriate documentation are represented effectively in the product backlog
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness
• Identify data sources and gather and analyze data relevant to processes impacted by the solutions being created
• Determine and use the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to the source
• Models behaviors and practices to leverage and fully optimize methodology adoption outlined in product area
• Evaluates, adds, and continuously improves tools to the BA Discipline Toolbox
• Teaching and Mentoring peers around business analysis best practices and technical and market advancements
• Industry Analysis of trends, technology and market advancements and demonstrated application into our context
• Ensuring documentation and change controls are in place for the production deployment activities and transition to production support technical teams with the Agile Team
• Elicit requirements using appropriate techniques
• Collaborates with Product Owners to manage and groom the backlog for the team
• Collaborates with business partners and the agile team to define, coordinate and at times execute Acceptance Testing
• Leads Story Decomposition to enable planning at the appropriate level of granularity that supports the just-in-time nature of agile approaches
• Has a detailed knowledge of business processes for assigned business portfolios and has suggestions or ideas on how to improve
• Gather requirements for persona of specific user experiences

Business Analyst II – IT

• Independently conducts analytical and operational activities in support of complex state or federally funded health initiatives
• Leads defined analytical tasks related to program performance, implementation monitoring, and reporting requirements
• Develops and maintains recurring reporting products and structured documentation aligned with state and federal grant requirements
• Reconciles financial and performance data to ensure reporting accuracy and compliance alignment
• Translates qualitative and quantitative data into clear, actionable narratives for internal leadership and external stakeholders
• Maintains and improves tracking systems for procurement, grant administration, deliverables, and reporting cycles
• Identifies documentation gaps, tracking inconsistencies, or operational risks and escalates issues appropriately
• Supports audit preparation, monitoring activities, and structured program governance processes within compliance-driven environments
• Collaborates across workstreams to ensure milestones and reporting obligations are met in high-volume implementation settings
• Up to 25% travel may be required

Senior Program Business Analyst

• Provides analytical and documentation support for complex state or federally funded health initiatives
• Supports program implementation by assisting with grant administration, procurement and deliverable tracking, reporting workflows, and compliance documentation under the direction of senior staff
• Maintains structured trackers for milestones, deliverables, reporting deadlines, and partner/subrecipient documentation
• Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring
• Assists with reconciliation of basic financial and performance information and preparation of supporting materials for recurring reports and deliverables
• Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution

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