Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Translates ambiguous business needs into solid business and functional requirements for small to large projects with moderate complexity.
• Effectively elicits information to create concise, organized Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using standard, industry recognized tools and best practices.
• Manages requirements across the lifecycle of a project to ensure end user satisfaction, business stakeholder buy-in, and scope integrity.
• Identifies opportunities and contributes recommendations based on analysis of requirements and future impacts.
• Partners with business unit and IT or other departments as needed to ensure successful implementation and ongoing business and / or systems support when appropriate.
• Creates detailed Use Cases, User Stories and other documents to illustrate business needs.
• Facilitate meetings and Joint Application Development (JAD) sessions in a positive way to drive cross functional stakeholders to reach agreements and effective solutions. Meetings may include leadership.
• Conducts research and interviews subject matter experts to create "As-is" and "To-be" process flows.
• Apply critical thinking to evaluate cross functional dependencies, including upstream and downstream impacts.
• Contributes to enhancements of Business Analysis best practices and suggestions for improvements.
• Creates business facing test scenarios, test scripts/cases, and mockups of data necessary to conduct testing.
• Creates the traceability between requirements and scenarios to ensure business requirements are met.
• May monitor and report on testing activity and results.
• Consults with others in the development of appropriate training materials to support the needs of functional areas.
• May provide support to other entry and junior level Business Analysts.
• May investigate and research system problems and enhancements, working collaboratively with IT and business stakeholders to identify options and provide business and / or technical solutions.
• Other duties as assigned.

Business Analyst III

• Analyze business requests to be solved with automated systems.
• Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates.
• Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems.
• Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations.
• Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions.
• Coordinates and facilitates client meetings.
• Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications.
• Demonstrates a basic knowledge of systems/modules to design system screens and database structures.
• Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems.
• Prepares input for system design, including final report and screen definition, logical system flow and implementation plans.
• Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes.
• Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades.
• Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training.
• Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests.
• Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
• Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality.
• Participates in the resolution of issues to ensure a successful implementation.
• Tests and learns to analyze possible courses of action and solutions.
• Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
• Assists with the project planning efforts on small development efforts.
• Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations.
• Maintains software deployment plans as directed.

• Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
• Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
• Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
• Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
• Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
• Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
• Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
• Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
• Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
• Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
• Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.

Configuration Management Analyst

• Work with stakeholders to gather and document business requirements, functional specifications, and process flows.
• Gather and analyze data to identify business needs and opportunities.
• Evaluate existing business processes, identify areas for improvement, and propose solutions to enhance efficiency and effectiveness.
• Liaise between departments and communicate findings and recommendations.
• Create detailed documentation, including business cases, process maps, and system requirements.
• Assist in the planning, coordination, and execution of projects, ensuring they are delivered on time and within scope.
• Create reports, dashboards, and visualizations to help stakeholders understand business performance.
• Develop and execute test plans to ensure the quality and functionality of delivered solutions meet business requirements.
• Provide training and support to end-users.

IT Business Analyst

• Work directly with stakeholders to define, document, and drive business requirements
• Document business requirements using customer journeys, business context diagrams, and process flows
• Prepare business validation (UAT) plan and support business users in performing validation
• Partner closely with business stakeholders and subject matter experts

Business Solutions Analyst III

• Identify and maintain risks in alignment with Boeing’s risk taxonomy, continuously monitoring and managing risk exposure
• Perform risk assessments by collaborating with first line of defense (1LOD) stakeholders to conduct and document risk evaluations; validate entries, mitigation status, and data integrity
• Develop and execute risk response plans by working with 1LOD to document response steps and track progress according to established guidance
• Support risk reporting by coordinating with second line of defense (2LOD) and 1LOD to maintain current dashboards, metrics, and leadership reports
• Perform risk trend analysis to identify patterns and emerging risk areas through data analytics
• Facilitate risk management process improvements and collaborate with the platform team by providing detailed requirements to enhance the ServiceNow IRM workflows and dashboards
• Develop and maintain risk registers, dashboards, and reports to provide actionable insights to stakeholders
• Collaborate with business units to ensure risk policies and procedures are effectively implemented
• Support internal and external audits by providing risk data and documentation
• Monitor emerging risks and regulatory changes to update risk frameworks accordingly
• Enhance risk tooling and process efficiency by supporting workflow optimization and documentation of product processes
• Participate in cross-functional risk and compliance projects, partnering closely with cybersecurity, Governance Risk and Compliance (GRC), audit, Information Technology (IT), and business stakeholders to drive platform consistency, automation, and continuous improvement

Risk Management Analyst – Mid-Level/Senior

• Identify, map, measure, analyze and improve routine to moderately complex clinical and business processes
• Perform current and future workflow analysis and map out critical business processes
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models
• Evaluate whether a proposed solution meets the business and clinical needs
• Translate user requirements into functional and technical design specifications
• Develop test plans, test cases, and test scripts to validate performance of all functions
• Conduct effective unit, integration, system and end-user acceptance testing through execution of the tests
• Provide client and support training through development of training materials
• Monitor system functionality and clinical and business processes instituting changes as needed

IT Business Analyst – Finance & Supply Chain

• Conduct outbound provider calls to confirm that services were rendered, and that the provider was expecting payment.
• Review claim details to determine claim validity before initiating outreach, ensuring all required information is accurate and complete.
• Meet or exceed daily outbound call attempt requirements as established by departmental performance metrics.
• Maintain a QA (Quality Assurance) score of 95% or higher, demonstrating adherence to process, accuracy in documentation, and professionalism in communication.
• Meet all Service Level Agreement (SLA) requirements related to outreach, documentation, and productivity.
• Provide excellent customer service when interacting with providers, addressing questions politely and professionally.
• Follow Desk Level Procedures (DLPs), workflows, and operational guidelines to ensure consistency and compliance in all outreach activities.
• Accurately document call outcomes and follow-up activities in required systems.
• Review and evaluate payment integrity recovery requests from external partners to determine validity and appropriateness.
• Analyze claim data to confirm recovery eligibility using applicable CPT, HCPCS, and ICD-10 codes.
• Utilize systems such as Facets and Macess to research claims, validate overpayments, and document findings.
• Collaborate with internal teams to clarify claim details and ensure accurate communication with partners.
• Prepare and maintain detailed documentation supporting recovery decisions.
• Provide recommendations for process improvement and assist with the implementation of corrective actions.
• Ensure compliance with all internal policies, regulatory requirements, and partner agreements.

Provider Outreach Business Analyst II

• Gather, document and organize requirements from CMS regulatory documentation
• Support facilitation of client discovery sessions and work stream meetings (creating materials, back-up to PO)
• Assist with creation and maintenance of workflows
• Create deliverables
• Assist PO with other program activities and deliverables such as: IRAADQ resolution / follow-up, writing features and user acceptance criteria

Business Analyst, Optum Experience

• Define, analyze, validate, and document business needs
• Perform business process design and requirements definition in conjunction with functional teams
• Define and document requirements for process changes and development needs with necessary technical detail
• Analyze and prioritize enhancement requests by identifying existing or alternative solutions that optimally address business needs
• Communicate effectively with internal teams and external clients to deliver functional requirements
• Act as a liaison between functional team and technical resources for enhancements
• Provide functional requirements to development team and perform QA testing of requested enhancements
• Manage scope and requirements throughout the project life cycle
• Assist in operational roll out and user training for new functionality and tools

Business Analyst – Infor Syteline

• team up with internal stakeholders for smooth IT project execution
• define, analyze, validate, and document business needs
• perform business process design and requirements definition
• define and document requirements for process changes and development needs
• analyze and prioritize enhancement requests
• communicate effectively with internal teams and external clients
• act as a liaison between functional teams and technical resources
• provide functional requirements to development team and perform QA testing
• manage scope and requirements throughout the project life cycle
• assist in operational roll out and user training for new functionality and tools

• Define, analyze, validate, and document business needs
• Perform business process design and requirements definition in conjunction with functional teams
• Define and document requirements for process changes and development needs with necessary technical detail
• Analyze and prioritize enhancement requests by identifying existing solutions and/or alternative solutions that optimally address the business needs
• Communicate effectively with internal teams and external clients to deliver functional requirements
• Act as a liaison between functional team and technical resources for enhancements
• Provide functional requirements to development team and perform QA testing of requested enhancements
• Manage scope and requirements throughout the project life cycle
• Assist in operational roll out and user training for new functionality and tools

Business Analyst – Infor Syteline Implementation

• Team up with internal stakeholders for smooth IT project execution
• Define, analyze, validate, and document business needs
• Perform business process design and requirements definition in conjunction with functional teams
• Define and document requirements for process changes and development needs with necessary technical detail
• Analyze and prioritize enhancement requests by identifying existing solutions and/or alternative solutions
• Communicate effectively with internal teams and external clients to deliver functional requirements
• Act as a liaison between functional team and technical resources for enhancements
• Provide functional requirements to development team and perform QA testing of requested enhancements
• Manage scope and requirements throughout the project life cycle
• Assist in operational roll out and user training for new functionality and tools

See all jobs on JobTailor

Business Analyst

Business Analyst III

Business Analyst

Configuration Management Analyst

IT Business Analyst

Business Solutions Analyst III

Configuration Management Analyst

Risk Management Analyst – Mid-Level/Senior

IT Business Analyst – Finance & Supply Chain

Provider Outreach Business Analyst II

Business Analyst, Optum Experience

Business Analyst – Infor Syteline

Business Analyst – Infor Syteline

Business Analyst – Infor Syteline Implementation

Business Analyst – Infor Syteline Implementation