Business Analyst

• Leads requirements gathering and analysis for new solutions and system implementations
• Collaborates with stakeholders to identify business needs and translate them into functional specifications
• Ensures alignment between business objectives and technical solutions
• Proactively identifies and mitigates functional risks that could impact solution scalability or user adoption
• Establishes pre-implementation baselines to ensure measurable comparison against post-launch outcomes
• Develops and implements frameworks to measure solution effectiveness and ROI
• Defines KPIs and success metrics for new initiatives
• Creates dashboards and reports to track adoption rates, performance improvements, and business outcomes
• Conducts post-implementation reviews and recommends optimization strategies
• Validates data integrity within dashboards to ensure senior management is making decisions based on single source of truth metrics
• Partners with cross-functional teams
• Translates complex data into compelling narratives and actionable insights for executive leadership
• Presents findings, recommendations, and impact assessments to senior management
• Manages expectations and communicates project status effectively.
• Complies with all the internal rules and regulations of the Company.

Business Analyst driving digital transformation initiatives within CX Digital Evolution department

Senior Business Analyst – CXAI

Business Analyst driving digital transformation initiatives within CX Digital Evolution department. Collaborating with stakeholders and ensuring alignment with organizational objectives using advanced analytics.

• Manage the delivery of multiple concurrent enterprise technology projects
• Lead projects across various technology-related initiatives
• Partner with project teams and stakeholders to define project scope
• Leverage PMO standards and best practices
• Identify, assess, manage, and escalate risks and issues
• Establish and manage clear sponsor and stakeholder expectations
• Provide timely, accurate, and clear project reporting
• Drive accountability for action items and recover plans
• Ensure compliance with PMO processes

Senior IT Program & Project Management Analyst at Conduent managing enterprise technology projects

Senior IT Program, Project Management Analyst

Senior IT Program & Project Management Analyst at Conduent responsible for managing multiple technology projects across various domains. Leading initiatives in Enterprise Applications, Infrastructure, Cybersecurity, and more.

• Coordinate and track priority technology project efforts to help ensure delivery on time, within scope, and within budget.
• Support cross-functional initiatives across Enterprise Applications, End User Services, Infrastructure, Cybersecurity, and Global Real Estate (GRE) technology initiatives.
• Help define, organize, and maintain work efforts using lean PMO and PDLC practices appropriate to the size and complexity of the initiative.
• Develop and maintain core project artifacts, including scope, schedules with milestones, due dates and owners, risks, action items, and status reporting updates.
• Monitor day-to-day task execution, follow up on deliverables, identify bottlenecks, and escalate issues as needed – all to drive resolution and meet expected outcomes.
• Coordinate and own status meetings, prepare meeting materials, capture outcomes, and ensure follow-up actions are tracked.
• Produce reports and dashboards used to communicate project effort status, highlight areas of focus, and track remediation plans.
• Manage communications related to assigned project efforts, including status reporting for business and technology stakeholders.
• Analyze project and portfolio information to identify risks, trends, and areas requiring attention.
• Adhere to PMO standards, project controls, change management practices and additional reporting or operational responsibilities as assigned.

IT Program & Project Management Analyst supporting technology initiatives at Conduent.

IT Program & Project Management Analyst II

IT Program & Project Management Analyst supporting the planning and execution of technology projects at Conduent. Collaborating with cross-functional teams to ensure timely delivery and effective communication.

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Senior Business Analyst – CXAI

Senior IT Program, Project Management Analyst

IT Program & Project Management Analyst II