Billing Specialist

• Execute highly specialized billing functions to ensure accurate and timely invoices for Commercial and Industrial, Gas Transport, Solar Gardens, Steam, Chilled Water and Wholesale/Transmission accounts.
• Interpret, analyze and apply a wide range of tariffs and rate structures across Xcel Energy’s operating companies with precision and consistency.
• Coordinate and analyze complex technical data to support billing activities for regulated and non-regulated customers.
• Assess and process interval measurement and billing data to generate accurate and timely customer invoices.
• Research, design, test, and implement customized billing solutions to meet unique contractual requirements for Commercial and Industrial customers.
• Collaborate with various internal departments to resolve complex billing issues, ensure high-quality customer service, and maintain operational continuity across the organization.
• Maintain rigorous data integrity and adherence to billing processes across all operating systems to support enterprise-wide financial reliability.
• Exercise independent judgment and initiative within established parameters to drive billing accuracy, timeliness and compliance, which is impactful to the company’s earnings determination process.
• Work closely with field technicians to identify and address service-related issues, and proactively initiate field maintenance requests.
• Maintain electronic metering information, validate reads, coordinate meter device installs & removals.
• Create & maintain systems sources/databases.
• Monitor critical events impacting measurement data.
• Drive business performance with a focus on operational efficiencies that deliver on financial objectives, minimize company financial risk, and ensure corporate compliance with regulatory rules and federal Sarbanes-Oxley Act requirements.

Commercial and Industrial Billing Analyst

• Assist with initiating and implementing of all aspects of the monthly client billing process including: Review and edit monthly proformas as instructed by the Billing Attorney via Paperless Proforma.
• Modify time and cost entries as directed.
• Write offs and write downs.
• Completing transfers, dividing, and combining timecards.
• Ensuring rates are accurate.
• Applying available funds to billing as instructed.
• Verify accuracy of billing.
• Compile supporting back-up documentation, per client billing guidelines as required.
• Acquire and maintain proper approval documentation.
• Finalize and distribute invoices in accordance with Firm and Client guidelines.
• Research and respond to billing inquiries from both attorneys and clients in a timely and professional manner.
• Submit invoices by mail, email, e-billing via eBillingHub and other e-billing vendors as required.
• Set up matters for e-billing on vendor sites and within the firm’s billing system.
• Address and resolve billing disputes and discrepancies in a timely manner.
• Coordinate appeals for rejected invoices.
• Provide client accruals, status updates and budgets upon request.
• Communicate with attorneys, clients, or staff to address billing questions, as needed.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Answer questions regarding billing processes and procedures.
• Collaborate with other departments as needed for Accounts Receivable, client and matter setup, rate management, trust accounting, unallocated funds, and billed on account funds.
• Maintain addresses, invoices templates, and e-billing information within the firm’s billing system.
• Assist with customized reporting requirements for internal/external clients.
• Effectively prioritize numerous tasks and complete within designated time deadlines.
• Manage monthly reports surrounding billing workload.
• Other duties as assigned.

• Coordinate and audit electronic invoice submissions of the billing team.
• Ensure all e-billing procedures are being followed in an accurate and timely manner.
• Provide excellent customer service to internal and external customers; escalate any potential service delivery issues to the manager.
• Document and maintain e-billing vendor instructions and templates.
• Responsible for generating and reviewing monthly reports surrounding e-billing items to administer deadlines and maintain data that may require continuous follow up.
• Mentoring assigned Billing Specialists: Guidance with electronic billing setups in 3E Matter Maintenance, eBillingHub, and third party electronic billing vendor websites.
• Assistance with resolving invoice rejections and reductions.
• Maintain electronic billing application; monitor outstanding and rejected electronically billed invoices: Assist receivable team with appropriate reports and work with group to ensure timely response in resolution of short paid electronic invoices.
• Responsible for assisting with new client electronic billing setups.
• Client Billing: Assist with initiating and implementing of all aspects of the monthly client billing process including: Maintain telephone and personal contact with clients, attorneys and staff on billing matters Modify time and cost entries as directed Compile necessary back-up documentation per client billing guidelines Acquire and maintain proper approval documentation Print/mail or electronically submit client invoices.
• Utilize computerized accounting and billing software applications.
• Maintain contact with attorneys, staff, and clients and observes confidentiality of client and firm matters.
• Provide electronic billing education training as needed.
• Evaluate and recommend new process improvements.
• Perform special projects and other duties as assigned.
• Manage the day-to-day changes required to maintain accurate client information

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