Bilingual

• Provide care to patients in Spanish and English
• Obtains pertinent patient history as indicated by the visit type.
• Recognizes and addresses deviations from normal.
• Performs, orders, and interprets both screening and diagnostic testing; addresses abnormal findings.
• Develops plan, which may include treatment, medical or other referrals, and/or prescribing of medications.
• Provides patient instruction regarding plan of care, preventive education, and health promotion and maintenance.
• Consults with Medical Director or clinician on-call as indicated.
• Obtains informed consent when indicated.
• Collaborates with the health care team and other community agencies and resources, as indicated.
• Assesses interventions and/or referral progress as indicated.
• Documents accurately and clearly.
• Supervises support staff regarding routine patient orders.
• Collaborates with Telehealth Manager and Telehealth APC Manager to meet team goals, productivity benchmarks, and assigned tasks.
• Provides patient focused care and assures smooth and efficient patient and visit flow processes.
• Interprets scientific studies based on knowledge of basic research principals; Provides input and current information for the on-going process of protocol development.
• Stays up to date on reproductive health care developments and maintains CE requirements for required licensure and certification.
• Meets quality assurance requirements, including the appropriate dispensing of medications.
• Maintains patient confidentiality and meets compliance requirements, including HIPAA.
• Meets coding and documentation requirements.
• Skilled at using computer technology and software as it relates specifically to the Telehealth Clinician role, including comfort with learning new systems and a willingness to become proficient in PPNCS’ telehealth platform and EHR systems.
• Recognizes ethical, legal, and professional issues inherent in providing reproductive health care.
• Communicates clinical and professional issues and questions to the Associate Medical Director of Family Planning.
• Follows protocol and training requirements for expanding scope of practice and/or learning new procedures, i.e. colposcopy, IUD insertion, ultrasound, MAB services, etc.
• Works to ensure understanding and acceptance of the Telehealth Bilingual Clinician - Spanish role with colleagues, consumers, and the community.
• Maintains a working knowledge of Planned Parenthood policies and procedures and apply these to patient and clinic services.
• Prescribes all FDA approved methods of birth control.
• Provide medication or surgical abortion follow up.
• Refers patients for medication or surgical abortion, prenatal care, or adoption services.
• Counsel HIV+ clients.
• Provide evaluation and management of medication abortion patients.
• Participates in onboarding of new employees and supports the cross-training of established employees.

Bilingual-Spanish Telehealth Nurse Practitioner providing virtual clinical services

Bilingual-Spanish Telehealth Nurse Practitioner

Bilingual-Spanish Telehealth Nurse Practitioner providing virtual clinical services for reproductive and sexual health care, collaborating with medical teams to support patients' needs.

• Provide real-time support via phone, email, and chat across all partner channels.
• Handle a high volume of inbound and outbound communications in a queue-based environment.
• Troubleshoot technical and process-related issues, escalating when appropriate.
• Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs.
• Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns.
• Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset.
• Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
• Consistently meet or exceed productivity, quality, and customer satisfaction metrics.

Partner Support Coordinator providing customer support for Trupanion's veterinary partners

Veterinary Partner Support Coordinator, French Bilingual

Partner Support Coordinator in charge of providing real-time support to Trupanion's veterinary partners via phone, email, and chat. Responsible for building relationships and enhancing customer experience.

Partner Support Coordinator providing multi-channel support to veterinary partners

Bilingual Partner Support Coordinator, French

Partner Support Coordinator at Trupanion delivering multi-channel support to veterinary hospitals and partners. Managing inbound/outbound communications and enhancing customer experience with a focus on service.

Bilingual jobs in Maine

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Bilingual-Spanish Telehealth Nurse Practitioner

Veterinary Partner Support Coordinator, French Bilingual

Bilingual Partner Support Coordinator, French