Bilingual

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
• Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.
• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone.
• Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
• Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
• Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems.
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients.
• Prepare and review documents, including lease summaries, notices, and client communications.
• Ensure compliance with company policies, client requirements, and applicable local regulations.
• Identify and escalate complex issues or risks in a timely manner.
• Contribute to continuous improvement of processes and client experience by providing feedback and suggestions.
• Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.

Relocation Consultant, Japanese Bilingual

• Perform initial assessments and develop Palliative Plans of Care for members newly enrolling to the Palliative Care Program.
• Follow a longitudinal panel of the highest risk patients (~ 40-50 patients) via regular telephonic and/or video encounters.
• Provide consultative visits to patients empaneled to the RNs, including but not limited to: advanced symptom management; complex goals of care; advanced disease education; prognostication; medical orders for home health, DME, medications, and hospice transitions.
• Evaluate hospital admissions for root-cause; support transitions of care for engaged patients, identify trends in readmissions and help develop solutions for achieving/ maintaining readmission rate less than or equal to 15%
• Attend Devoted Medical meetings as role appropriate. These may include but not limited to All-Hands, Clinical Excellence and Orinoco Updates meetings
• Provide on-call weekend/holiday coverage on a rotating basis
• Support the Devoted Health mission by caring for members like family.

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Nurse Practitioner, Bilingual Spanish

Relocation Consultant, Japanese Bilingual

Bilingual (Spanish) Advanced Practice Provider – Palliative Care