Bilingual

• Deliver exceptional customer experiences through a natural conversation style
• Educate on all IGS products and services that result in customer sales and retention
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals
• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
• Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers
• Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision
• Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

Customer Solutions Specialist, Bilingual

• Provide direct clinical support to patients undergoing medication abortion
• Respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance
• Ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most.

Telehealth Registered Nurse, Bilingual Spanish

• Provide medication abortion care to patients via Hey Jane’s online platform
• Conduct visits via video, phone or asynchronously
• Review patients’ medical intake responses
• Communicate with patients via HIPAA-compliant messaging app or during live appointments
• Determine eligibility for online medication abortion treatment
• Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup
• Respond to medical inquiries from patients requiring further evaluation
• Direct nursing staff regarding referrals and additional prescriptions as necessary

Nurse Practitioner, Bilingual Spanish

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States.
• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution.
• Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.
• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone.
• Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries.
• Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently.
• Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems.
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients.
• Prepare and review documents, including lease summaries, notices, and client communications.
• Ensure compliance with company policies, client requirements, and applicable local regulations.
• Identify and escalate complex issues or risks in a timely manner.
• Contribute to continuous improvement of processes and client experience by providing feedback and suggestions.
• Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.

Bilingual jobs in Hawaii

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Customer Solutions Specialist, Bilingual

Telehealth Registered Nurse, Bilingual Spanish

Nurse Practitioner, Bilingual Spanish

Relocation Consultant, Japanese Bilingual