Bilingual

• Vous assisterez les avocats du Antitrust ou Corporate du cabinet de Paris
• Apporterez un soutien à l'équipe au niveau global avec diverses responsabilités administratives
• Accompagnerez les avocats dans les tâches d'intégration des clients
• Traitez des conflits d'intérêts et la gestion des ouvertures des nouveaux dossiers clients
• Surveiller les saisies de temps des avocats pour garantir leur conformité avec les normes du cabinet
• Élaborer, modifier et émettre les factures des clients
• Recueillir et respecter les préférences des avocats assignés pour réaliser des tâches administratives
• Garantir la confidentialité des informations protégées du cabinet et des clients
• Travailler dans un environnement international avec un système de gestion de tickets en temps réel (ServiceNow)

Assistant Bilingue – Antitrust, Corporate

• Support our Italian customers from the installation of their solution to their day-to-day assistance.
• Customer support & technical assistance
• Respond to customer inquiries (phone, email, WhatsApp…)
• Diagnose and resolve technical issues related to software or hardware.
• Track tickets and support customers until resolution.
• Perform maintenance and repair interventions when necessary.
• Deliver customer trainings
• Continuous improvement: report customer feedback to product and technical teams.
• Contribute to improving the user experience and internal processes.
• Help ensure a high level of service quality.

Bilingual French/Italian Support Technician

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep relationships with our C-suite client executives
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
• Understand the program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Transformation Director – Energy Utilities, Bilingual English/Greek

• Receive and review signed quotes
• Handle administrative tasks related to clients
• Ensure high-quality communication to support long-term client relationships
• Configure the equipment required for client installations
• Support clients before, during and after installation
• Manage trainers' schedules

See all jobs on JobTailor

Assistant Bilingue – Antitrust, Corporate

Bilingual French/Italian Support Technician

Transformation Director – Energy Utilities, Bilingual English/Greek

Bilingual Sales Assistant (French/Italian)