Bilingual

• Provide high quality care for patients in a virtual setting
• Collaborate with Physicians and/or Advanced Practice Leads on the Care Team as needed when working with complex patients
• Follow up on labs, imaging, and closed loop communication with patients and other providers as needed
• Use tooling to allow virtual "exams" including remote home monitoring equipment, remote physical exam, remote point of care diagnostics
• Participate in collaborative care model with various care team members including but not limited to registered nurses, medical assistants, PCPs, behavioral health clinicians, and clinical supervisor where applicable
• Participate in required meetings to support patient care including huddles, case conferencing and regular service line All Hands
• Provide feedback to support improvement in operational workflows and product features
• Compliance with all applicable laws and regulations
• Other duties as assigned

Physician, Bilingual – Virtual Urgent Care

• Deliver exceptional customer experiences through a natural conversation style
• Educate on all IGS products and services that result in customer sales and retention
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals
• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
• Conduct proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers
• Demonstrates full understanding of current marketing programs and offerings; communicate clearly to the customers to assist them in making an informed decision
• Achieves all customer experience and sales standards set for the department by following the established departmental goals, policies and procedures

Customer Solutions Specialist, Bilingual

• Provide counseling, information and referrals to callers.
• Assess each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.
• Thoroughly and accurately complete a statistics sheet on each call.
• Completes homeless forms, protective services forms, suicide forms, regular caller forms, etc. when required.
• Maintains confidentiality of callers and agency.
• Keeps updated by reading the communication log and other data available.
• Completes clerical work as needed.
• Communicate problems to supervisors when necessary.

Bilingual Crisis Hotline Specialist – Part-Time, Full-Time

• Provide medical care virtually (both by phone and message)
• Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
• Focus on efficiency and quality of care delivery
• Ensure patient access to VUC services
• Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

• Ensures member access to services appropriate to their health needs
• Conducts assessments to identify individual needs and a specific care management plan
• Implements care plan by facilitating authorizations/referrals
• Coordinates internal and external resources to meet identified needs
• Monitors and evaluates effectiveness of the care management plan
• Interfaces with Medical Directors and Physician Advisors on treatment plans

Bilingual jobs in District of Columbia

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Physician, Bilingual – Virtual Urgent Care

Customer Solutions Specialist, Bilingual

Bilingual Crisis Hotline Specialist – Part-Time, Full-Time

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

Senior Nurse Case Manager, Bilingual