Application Support

• Lead the triage, troubleshooting, and resolution of complex production incidents impacting real-time debit card transaction processing environments running on HP NonStop (Tandem) platforms
• Serve as the primary escalation point for client-impacting technical issues, providing guidance to frontline helpdesk teams and ensuring timely communication and resolution
• Drive proactive monitoring of transaction processing systems by identifying processing anomalies, transaction failures, latency issues, and service degradation before they affect clients
• Develop and maintain advanced monitoring dashboards, operational alerts, and search queries utilizing Splunk and similar observability platforms to improve issue detection and service performance
• Automate operational workflows, health checks, reporting functions, and repetitive support activities through Python, Shell scripting, and other automation technologies
• Partner with Application Development, Infrastructure Engineering, and Systems Operations teams to conduct root cause analysis, implement corrective actions, and improve platform stability
• Review, validate, and support production deployments, maintenance activities, and application releases while ensuring uninterrupted financial transaction processing
• Participate in occasional off-hours needs to provide leadership during critical incidents to restore service and minimize business impact

Senior Application Support Professional at Fiserv leading technical incident responses

Senior Application Support Professional

Senior Application Support Professional at Fiserv ensuring the reliability of critical payment processing systems. Leading technical responses and improving platform stability in fintech environments.

• Support for applications, data historian (PI/PARCView)
• Setup/interfaces between OT and business networks for ten Paper Mills located throughout the United States
• Work in environments including SQL Server, MS Windows/AD, OSI/PI and PARCView
• Communicate/Interface with control networks/PLC’s
• Create/manage points, configure/support Interfaces, user access, system management/installation/support
• Develop software/applications as required

Project Leader managing application support for paper mills in the United States

Project Leader, Application Support

Project Leader managing application support for ten Paper Mills across the United States. Focused on interfaces and data historian support in fast-paced industrial environments.

• Prepare and deliver customer demonstrations showcasing SCIEX LC/MS products and workflows
• Provide on-site training for customers on SCIEX hardware and software platforms
• Work with business and sales units to pinpoint areas needing growth
• Investigate and develop comprehensive solutions for internal use or customer deployment
• Assist in defining and developing new hardware and software products
• Participate in scientific conferences, seminars, and training programs

Application Support Scientist at SCIEX providing LC-MS product demonstrations

Application Support Scientist

Application Support Scientist at SCIEX supporting LC-MS product demonstrations and customer training. Collaborating with sales and service teams to deliver technical expertise and support.

• Support LC-MS product demonstrations and application development
• Provide on-site training for customers on SCIEX hardware and software platforms
• Collaborate with sales and service teams for pre-sales support and presentations
• Develop comprehensive solutions for internal use or customer deployment
• Participate in scientific conferences and training programs

Application Support Scientist supporting LC-MS product demonstrations and training

Application Support Scientist at SCIEX delivering LC-MS demonstrations and training for customer satisfaction. Collaborating with sales and services teams to develop comprehensive analytical solutions.

• Application and operations support for cloud-based infrastructure on Azure and AWS cloud.
• Setup environments, deploy, and maintain applications in cloud environments.
• Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues.
• Collaborate with end users to address application support needs and provide technical assistance.
• Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management.
• Identify opportunities for process improvements and contribute to service delivery enhancements.
• Participate in disaster recovery planning and support cloud security best practices.

Cloud Application Support improving health through technology at Gainwell

Cloud Application Support

Cloud Application Support improving health and well-being through technology at Gainwell. Responsible for cloud infrastructure support on Azure and AWS, focusing on operational excellence.

• Application and operations support for cloud-based infrastructure on Azure and AWS cloud
• Setup environments, deploy, and maintain applications in cloud environments
• Troubleshoot and resolve application or infrastructure related issues
• Collaborate with end users to address application support needs and provide technical assistance
• Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management
• Identify opportunities for process improvements and contribute to service delivery enhancements
• Participate in disaster recovery planning and support cloud security best practices

Cloud Application Support role improving health and well-being using technology

Cloud Application Support role at Gainwell, improving healthcare through cloud technologies and collaboration. Responsibilities include application support and infrastructure management on Azure and AWS.

• Deliver day-to-day technical support for business and manufacturing software applications while maintaining a strong customer service mindset and timely communication with end users.
• Oversee upgrades, vulnerability management, and monthly Windows updates to ensure applications remain current, secure, and high performing.
• Support and enhance interfaces to ensure seamless data flow across systems.
• Collaborate with internal teams and assist with project updates, and ongoing support needs across departments.
• Provide responsive, professional, and solutions-oriented support to business users by listening to their needs, communicating clearly, resolving issues timely, and ensuring a positive service experience.
• Assess manufacturing systems for performance and efficiency, identifying opportunities for improvement and optimization.
• Oversee outsourced vendor performance by reviewing SLA and CSAT metrics and ensuring adherence to support standards.
• Act as the primary advocate for users, addressing escalations and working to continuously improve customer satisfaction.
• Ensure all assigned audit tasks are completed on time and that applications meet compliance and documentation standards.
• Contribute to application lifecycle management by collaborating with Strategy and Innovation teams.
• Maintain a safe working environment and remain available for critical incidents impacting manufacturing systems and business integrity.

Oversight of manufacturing-critical applications as Sr. Application Support Lead at Primient

Senior Application Support Lead, Manufacturing Systems

Overseeing support, performance, and lifecycle management of manufacturing applications at Primient. Ensuring customer service experience for end users and business stakeholders.

Application Support jobs in United States

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Senior Application Support Professional

Project Leader, Application Support

Application Support Scientist

Application Support Scientist

Cloud Application Support

Cloud Application Support

Senior Application Support Lead, Manufacturing Systems