Application Engineer

• Develop customer solutions using OptimalPlus applications and AI or Python‑based tools to deliver measurable return on investment (ROI).
• Analyze real production data to identify opportunities to improve yield, quality, reliability, throughput, and operational efficiency, and clearly communicate findings to customers.
• Build and maintain deep technical knowledge of OptimalPlus software to effectively support customer needs and drive value adoption.
• Serve as the primary technical contact for assigned customer accounts, including ownership of issue resolution and escalation management.
• Collaborate with Product Management, Business Development, Customer Success, and Account Management teams to understand customer requirements and support account expansion.
• Define and manage account priorities, including daily support activities, new functionality requests, customer training, and growth opportunities.
• Provide on‑site customer support and lead regular customer meetings such as weekly status updates and reviews of bugs, enhancements, and feature requests.
• Prepare and present ROI summary reports and business impact updates for customer accounts.
• Participate in customer escalation meetings, define improvement plans, and track execution and outcomes.
• Act as a customer advocate by sharing insights and feedback with Product Management and R&D teams.
• Support account growth and performance, measured through Quarterly Business Reviews, including customer satisfaction, ROI, responsiveness, and contract renewals or upsell activities.

Senior Applications Engineer

• Data Package Generation: Design and execute systematic studies to characterize new plating chemical systems, including process window mapping (DoE), bath life studies, and by-products tolerance testing.
• POR Implementation: Author and deliver technical reports, SOPs, and "Best Known Methods" (BKMs) to facilitate the transition of chemistry from application testing to high volume manufacturing.
• Electrochemical Analysis: Lead the development of analytical control methods using CVS (Cyclic Voltammetric Stripping), Hull Cell analysis, and potentiostatic techniques to ensure bath stability.
• Customer Consultation: Act as a subject matter expert during technical reviews and troubleshooting sessions. Identify root causes for plating defects and lack of functional performance and provide corrective actions.
• Metrology Leadership: Utilize SEM/EDX, XRF, X-section and 3D profiler to characterize deposit properties such as morphology, grain structure, and thickness uniformity.

Applications Engineer

• Enhancing and debugging analog and digital IC products.
• Developing products.
• Writing datasheets and application/design notes.
• Providing application support for Server and AI customers.

Staff Applications Engineer, Cloud

• Planning, programming, testing and maintaining in-house software applications
• Create or extend functional website components based on business requirements
• Investigate data/application issues, troubleshoot issues, and communicating with company internal users are daily routines
• Developing we-based user interfaces, prototypes, and multi-system integration using Microsoft .NET technology
• Taking ownership of the quality and usability of the applications
• Ensure application development principles, standards, and best practices are followed for each project
• Providing technical leadership for product development direction
• Participate in strategic planning and development of the enterprise architecture
• Partnering with management teams to understand business requirements and translate them into high quality designs
• Fully understand business requirements from users in engineering department
• Research current technology trends to provide input on how they may influence overall enterprise architecture

Application Software Engineer

• Primary responsibility includes but not limited to,
• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
• Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
• Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
• Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
• Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.

Application Engineer jobs in Taiwan

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Senior Applications Engineer

Applications Engineer

Staff Applications Engineer, Cloud

Application Software Engineer

Application Support Engineer