Analyst

• Analyse key business and processes performance metrics to identify trends, inefficiencies, and improvement opportunities.
• Map and document current (“AS IS”) business processes to provide a clear understanding of existing workflows.
• Identify gaps, bottlenecks, and potential enhancements to support process transformation and optimization initiatives.
• Develop and present process improvement recommendations aligned with business objectives and best practices.
• Prepare and deliver detailed reports, insights, and progress updates to the Head of the Business Process Management Office (BPMO), Process Owners, and relevant managers.

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Process Analyst