Analyst

• Drive deduction resolution excellence by managing the complete lifecycle of trade deductions, from initial processing through final resolution, ensuring accuracy rates that exceed industry standards
• Collaborate with account managers and clients to coordinate documentation collection, resolve complex deduction scenarios, and maintain transparent communication throughout the resolution process
• Analyze and match claims using advanced Excel techniques and portal systems, identifying patterns and discrepancies that protect our clients' financial interests
• Partner with distributors and corporate users to retrieve critical documentation, navigate customer portals, and ensure timely backup submission for pending deductions
• Maintain comprehensive transaction records that serve as the foundation for audit trails, process improvements, and client reporting requirements
• Support continuous improvement initiatives by documenting portal procedures, creating process enhancement recommendations, and contributing to team training programs
• Monitor quality control standards through daily audits of deduction statuses, ensuring compliance with client-specific rules and identifying potential system issues
• Coordinate with technical teams by creating JIRA tickets for automated portal issues and communicating system improvements that enhance operational efficiency

Trade Analyst – Deductions

• Drive claims processing excellence by managing the end-to-end lifecycle of trade claims, ensuring accurate data capture, contract alignment, and timely processing within TPM systems.
• Interpret and validate claim documentation across multiple formats, ensuring all key data points (invoice details, product information, dates, and financials) are accurately recorded and supported by appropriate backup.
• Utilise advanced Excel and analytical skills to review claim data, identify discrepancies, and ensure high levels of accuracy across multiple client accounts.
• Manage multi-client workloads by prioritising processing timelines, supporting VIP accounts, and maintaining consistent service levels across all assigned manufacturers.
• Collaborate with account managers and cross-functional teams to resolve queries, support claim validation, and ensure alignment with client-specific processes and contractual requirements.
• Maintain quality control standards through daily review of pending claims, resolving duplicates, monitoring claim statuses, and ensuring accurate system updates.
• Support operational efficiency by managing inbox workflows, maintaining organised documentation, and contributing to structured processing protocols.
• Contribute to continuous improvement by identifying process gaps, supporting documentation updates, and assisting with onboarding and validation of new team members’ work.
• Provide broader team support through cross-account coverage, assisting with new implementations, and responding to TPM-related queries as experience grows.

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Trade Analyst – Deductions

Trade Analyst – Claims