Advocate

• Make inbound and outbound calls to members and providers to schedule healthcare visits, screenings, vaccinations, and medication refills
• Work through barriers that prevent members from achieving good health
• Deliver a professional and empathetic member experience
• Educate members to support informed health decisions and improve health outcomes
• Explain benefits related to screenings, medications, activities, and follow-up care
• Assist members with appointments, medication refills, and health-service resources
• Accurately document conversations in members’ health records
• Answer questions, resolve issues, and escalate issues when needed
• Meet business metrics and performance goals
• Complete four weeks of virtual training, potentially on a different shift temporarily

CVS Health Health Advocate guiding Medicaid members through screenings, medications, and follow-up care

Health Advocate – Inbound/Outbound Calls

CVS Health Health Advocate contacting Medicaid members and providers about screenings, medications, appointments, and follow-up care. Documenting health interactions and improving member outcomes remotely.

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.

Senior Member Advocate supporting clients with Health Spending Account inquiries

Senior Member Services Advocate

Senior Member Advocate providing support for Health Spending Account inquiries via phone. Fostering relationships with clients through responsive service and assistance in enrollment processes.

• Perform receptionist duties including answering phones and managing the front desk
• Intake and discharge
• Counting money/making deposits and computer skills.
• Prepare charts for practitioner review
• Interview patients
• Set patients up for exams
• Assist the practitioner during exams
• Collect samples, run routine tests and take vital signs
• Runs the pathology lab under the supervision of the Medical Director and the doctor practicing at the time.
• Sterilizing instruments
• Verifying completed abortion procedures via pathology examination
• Assists the doctor and the patient through the actual abortion procedure.
• Serving as a surgical assistant
• Anticipating the doctor’s needs
• Supplying the doctor with the necessary instruments and medications to complete the procedure
• Serving as support to the patient, offering her comfort throughout her abortion procedure.
• Preparing procedure rooms for patients
• Cleaning and stocking rooms
• Showing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possible
• Starting IVs
• Keeping track of the session—who has been seen, who has not, anticipating the “flow” of patients
• Recovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room.
• Collecting blood samples
• Running tests
• Taking vital signs
• Serving as a point of patient education regarding test results and what they mean.
• Perform pre-op sonograms on all patients presenting for abortion services
• Learn both vaginal and abdominal scan techniques
• Understand how to comfort patients and respond to emotional issues

Patient Advocate providing support in abortion care at Whole Woman’s Health.

Patient Advocate

Patient Advocate providing support and performing medical office tasks at Whole Woman’s Health. Engaging with patients and assisting in various medical processes and procedures.

• Perform receptionist duties including answering phones and managing the front desk
• Intake and discharge Counting money/making deposits and computer skills.
• Gyn Assistant assists the practitioner in GYN practice.
• Primary duties include: prepare charts for practitioner review interview patients set patients up for exams assist the practitioner during exams collect samples, run routine tests and take vital signs
• Pathology Technician runs the pathology lab under the supervision of the Medical Director and the doctor practicing at the time.
• Primary duties include: sterilizing instruments verifying completed abortion procedures via pathology examination
• Surgical assistant: assists the doctor and the patient through the actual abortion procedure.
• Primary duties include: serving as a surgical assistant anticipating the doctor’s needs supplying the doctor with the necessary instruments and medications to complete the procedure serving as support to the patient, offering her comfort throughout her abortion procedure.
• Set Up/Assist/Recover during an abortion session primarily means you prepare and recover patients during surgery.
• Primary duties include: preparing procedure rooms for patients cleaning and stocking rooms showing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possible starting IVs keeping track of the session—who has been seen, who has not, anticipating the “flow” of patients recovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room.
• Lab Technician runs the laboratory where patient testing occurs.
• Primary duties include: collecting blood samples running tests taking vital signs serving as a point of patient education regarding test results and what they mean.
• Ultrasonography perform pre-op sonograms on all patients presenting for abortion services learn both vaginal and abdominal scan techniques understand how to comfort patients and respond to emotional issues

Patient Advocate providing support in abortion care clinics

Patient Advocate assisting in various medical and administrative tasks at abortion care clinics. Working within a team to enhance patient satisfaction and clinic success while focusing on women's health.

Advocate jobs in Virginia

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Health Advocate – Inbound/Outbound Calls

Senior Member Services Advocate

Patient Advocate

Patient Advocate