Health Advocate – Inbound/Outbound Calls

CVS Health

CVS Health Health Advocate contacting Medicaid members and providers about screenings, medications, appointments, and follow-up care. Documenting health interactions and improving member outcomes remotely.

Posted 8/10/2026full-timeRemote • Illinois, Kentucky, Louisiana, Pennsylvania, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills to effectively engage with members and providers, while utilizing critical thinking and multitasking abilities in a fast-paced healthcare environment. Proficient in managing healthcare-related inquiries and documentation to enhance member health outcomes.

Highest-signal resume keywords

High School Diploma Or G.E.D.Bilingual Or Multilingual1+ Year Experience With High-Volume Calls3+ Years Experience In A Healthcare SettingMedical Certification Such As Certified Nursing Assistant Or Medical Assistant

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High Computer LiteracyExperience With HEDIS Screening MeasuresExperience With Behavior ChangeExperience In Community HealthAbility To Troubleshoot Issues

Soft Skills

Professional Communication SkillsStrong Active Listening SkillsInterpersonal SkillsAbility To Work IndependentlyCritical Thinking

Tools & Technologies

WindowsWeb-Based ApplicationsDigital Communication Tools

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

HealthcareMember ExperienceMedication RefillsHealth Service ResourcesCommunity Health

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers to schedule healthcare visits, screenings, vaccinations, and medication refills
Work through barriers that prevent members from achieving good health
Deliver a professional and empathetic member experience
Educate members to support informed health decisions and improve health outcomes
Explain benefits related to screenings, medications, activities, and follow-up care
Assist members with appointments, medication refills, and health-service resources
Accurately document conversations in members’ health records
Answer questions, resolve issues, and escalate issues when needed
Meet business metrics and performance goals
Complete four weeks of virtual training, potentially on a different shift temporarily

Requirements

What you’ll need

High School Diploma or G.E.D.
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows, web-based applications, and digital communication tools
Reliable high-speed internet connection of at least 50 Mbps
Suitable remote workspace
Hard-wired computer connectivity; DSL, satellite, and wireless broadband are not permitted
Applicants must reside in KY, LA, VA, or IL
Ability to work one of the following shifts: 9a–5:30p, 10a–6:30p, 11a–7:30p, 12p–8:30p, or 1p–9:30p
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures preferred
Experience with behavior change preferred
Experience in a mental health background preferred
Experience in community health preferred
1+ year of experience with production expectations or high-volume calls heavily preferred
2+ years of experience with call center or outreach involving members/consumers
3+ years of experience in a healthcare setting
Medical certification such as certified nursing assistant or medical assistant preferred
Ability to work independently, apply critical thinking, multitask, prioritize, adapt to a fast-paced changing environment, and maintain professionalism

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being